Best Habits For Selling Travel Insurance
These days, most vacation rental companies and many destination resorts offer travel insurance, especially those who require large deposits or full pre-payment, with restrictive cancellation policies requiring 30 or more days out to receive any refund.
The good news is that travel insurance…
Webinar Highlights: Train Your Team To Overcome Flooded Inboxes
Those of us who have worked in the lodging industry may fondly remember "The Good Old Days" when, at least as we remember it, our work lives were much less stressful because we didn’t have to deal with email! Yet like all memories, we tend to forget the bad parts of work back then! True, …
Contact Center Solutions for High-Converting Reservation Teams
Empower and inspire the team behind your most profitable channel
Your direct channel isn’t just bits and bytes. Track Pulse contact center solutions bring the power of data to your inbound sales team to improve performance and delight guests.
Time-saving contact center tools keep your…
Webinar Highlights: Train Your Guest Services Team To Stop The ‘Full Refund Scammers’
Train Your Guest Services Team To Stop The "Full Refund Scammers"
As I make the rounds conducting hospitality and guest service excellence training workshops every month, the topic of what I call "full refund scammers" is certain to come up. Over the years I have always tried to redirect th…
3 New Years Resolutions for Your Vacation Rental Management Company
2021 has just arrived and what is your vacation rental management company planning for a successful year? Now is the perfect time to set SMART goals. These goals are specific, measurable, attainable, realistic, and timely. In this article we are going to discuss three actionable items your VRMC can …
Marketing Directly to Your Guests
Competition with OTAs is something most properties have grown accustomed to, but with drastically different marketing budgets in most cases, it’s important to understand the value behind marketing directly to your guests. Expedia and other OTAs have large marketing and advertising budgets, which h…
How to Differentiate From Local Competitors Online
To drive more online reservations this year, you can’t just launch a great website. To be successful, you also have to effectively and proactively compete against other properties and hotels in your area.
So how do you do it?
It really comes down to a few things at the end of the day:
Goal #1…
