Best Habits For Selling Travel Insurance
These days, most vacation rental companies and many destination resorts offer travel insurance, especially those who require large deposits or full pre-payment, with restrictive cancellation policies requiring 30 or more days out to receive any refund.
The good news is that travel insurance…
Webinar Highlights: Train Your Team To Overcome Flooded Inboxes
Those of us who have worked in the lodging industry may fondly remember "The Good Old Days" when, at least as we remember it, our work lives were much less stressful because we didn’t have to deal with email! Yet like all memories, we tend to forget the bad parts of work back then! True, …
Webinar Highlights: Train Your Guest Services Team To Stop The ‘Full Refund Scammers’
Train Your Guest Services Team To Stop The "Full Refund Scammers"
As I make the rounds conducting hospitality and guest service excellence training workshops every month, the topic of what I call "full refund scammers" is certain to come up. Over the years I have always tried to redirect th…
Webinar Highlights: The Top 5 QUESTions Your Reservations Team Should Be Asking In 2022
Are You Ready To Make 2022 The BEST Year Ever For Your Hotel or VRM Co.? If so, it is not going to be easy. As we look ahead to the coming year, nothing is certain. Well, actually one thing actually is certain: there will be continued disruption in the lodging industry!
One small but import…
