For the Love of Partnership: VacayHome Connect

For the Love of Partnership: VacayHome Connect

Our “For the Love of Partnership” guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with VacayHome Connect to discuss their experiences using Track.

Introduction

VacayHome Connect is the leading full-service channel manager for vacation rentals. Our suite of services helps property managers drive more bookings and serve their guests, all while keeping them connected to the top distribution sites and exclusive private channels that can’t be accessed anywhere else.

Partnership

Briefly describe what your company does.

VacayHome Connect is the leading full-service channel manager for vacation rentals. Our suite of services helps property managers drive more bookings and serve their guests, all while keeping them connected to the top distribution sites and exclusive private channels that can’t be accessed anywhere else.

Functionality

What services do you provide above and beyond the scope of Track PMS?

  • Property cluster creation and management
  • Property content management
  • Image tagging
  • Central location for reservations from various channels
  • Dedicated implementation and client success managers with direct lines of contact
  • 24×7 guest services – handling guest inquiries, payment failures, cancellations, failed reservations, and re-accommodations

How can Track customers best make use of your services?

Use the automated quality control check to identify property content areas in need of improvement to ensure that publishing to channels will be seamless.

How simple is it to get started with your integration with Track?

After a supplier is added to the system, an automated import of properties and content is triggered. During the property import, a quality control check is done to identify areas that are missing content or areas where existing content can be further improved. This data is compiled on a page, available in the property overview, that reviews the content against various channel’s publishing criteria. The page will also provide suggestions to improve content that will help the overall score on the channel.

What data do you use and how often does it synchronize with Track?

  • Availability – Every 15 minutes
  • Rate Plans – Hourly
  • Property Status – 4 times a day
  • Taxes – Once a day – overnight
  • Fees – Once a day – overnight
  • Images – Once a day – overnight

Results

How does your solution integrated with Track improve efficiency? Save time?

When properly set up in Track’s system, the solution would fully automate the import and allow for bulk publishing on various channels.

How does your solution improve the owner/guest/employee experience?

Solution removes the need for manual loading of properties and content and identifies issues that would prevent the property from being listing on the channel.

How have your customers increased revenue or decreased cost with your integration with Track?

Each distribution channel presents property managers with unique challenges to the efficient listing of their properties. We relieve our customers of the significant time and costs associated with getting properties onboarded, mapped, optimized, and published.

Contact Sales

Who do I contact to learn more about using this integration with Track to its fullest potential?

Please reach out to Myles Snyderman.