Skytop Lodge is an iconic East Coast historic hotel/resort with 192 rooms, golf, spa, fine dining, outdoor activities, meeting and event space, and more. With a strong presence and long history, Skytop Lodge was looking for a way to better ensure their reservation team was delivering a premium customer experience, while also capitalizing on thousands of inbound calls and inquiries to increase conversion rates, save non-booked calls and add outbound revenue to their core strategy.