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Skytop Lodge Uses Track to Increase Revenue

"The implementation was flawless, very easy."

  • Location Poconos, PA, USA
  • Type Resort
  • Units 192
  • Products Track Pulse, CRM
  • Customer Since 2015
  • Previous System NAVIS

Reservation team sees improved performance after switching from NAVIS

Skytop Lodge is an iconic East Coast historic hotel/resort with 192 rooms, golf, spa, fine dining, outdoor activities, meeting and event space, and more. With a strong presence and long history, Skytop Lodge was looking for a way to better ensure their reservation team was delivering a premium customer experience, while also capitalizing on thousands of inbound calls and inquiries to increase conversion rates, save non-booked calls and add outbound revenue to their core strategy.
Increased conversion rates
Decreased abandonment
Increased outbound revenue
Increased agent efficiency
Seamless integration
30 Day launch