Track Hospitality CRM

Guest Surveys

Build, Send, and Collect Surveys Without Leaving Your PMS

Build surveys that engage your guests and encourage your advocates

Track guest surveys enhance your guest experience to drive repeat guests and gain feedback throughout the guest journey. Giving guests the opportunity to complete a survey shortly after their stay allows complaints to come directly to you instead of showing up as angry, one-star reviews on OTAs.

Drag-and-drop survey building
Brand customizable
Guest interest tags for marketing segmentation
Score-based survey completion messaging
Advanced categories and question types
Automated survey sending
Email and text survey delivery

Meet a Few of our Clients

Testimonials

The big thing I love about Track is they’re always future thinking, willing to take advice and see what they can do to improve the system.

Chad Blankenship

Track’s implementation process was very different. The most interesting thing about it was my employees could continue to do their normal job during this entire process.

Steve Surbaugh

Track has given us more time to be proactive with our guests and homeowners.

Chad Blankenship

Track Pulse helps us increase revenue by missing fewer inquiries. The data helped us realize we needed 12 reservations agents to handle all the demand.

Jen Bambrick

Track is very adaptable. It’s made us much more organized in responding to booking inquiries.

Jonathan Fonvielle

The customizations down to the unit level in Track are so much more powerful than our previous PMS.

Aaron Linfoot

Track is amazing – it’s helped us simplify our processes and consolidate the number of systems we have to use.

Chad Blankenship

We were looking for was an enterprise solution that would allowed our team to consolidate into one platform. Not only to improve the experience for our guests, but provide an easier to use, single technology solution for our team.

Aaron Linfoot

We were operating in over 24 different technologies … There were so many things, you can just imagine the training for an entry-level or any employee, really.

Amy Gaster
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A dashboard designed for accountability and action

Search responses by keyword
Customizable survey health snapshots
Automated survey completion notification
Turn responses directly into follow-up tasks
Fully integrated with CRM contacts and sales

Sept. 18–20, 2022

Minneapolis, MN

Property management software

Track PMS integrates

Track PMS includes connectivity to many 3rd party apps and has an API for connecting new applications

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Latest Track Platform Insights

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