Empower and inspire the team behind your most profitable channel
Your direct channel isn’t just bits and bytes. Track Pulse contact center solutions bring the power of data to your inbound sales team to improve performance and delight guests.
Time-saving contact center tools keep your team focused on selling. A unified inbox gives agents a full view into caller data and guest history prior to each phone call, text, email or chat. These detailed insights open the door to upsells and personalized service.
Record, organize, and review inquiries with ease. Help agents improve their skills through metrics like speed to answer, abandonment rate, conversion rate, and handle time.
Seven out of every ten inquiries don’t book at first. What would it mean if you could improve on that? Empower your inbound team to improve conversions, grow revenue, and start each guest’s journey on the perfect note.
Track Pulse is the only hospitality contact center solution that unifies communications across phone, email, SMS, chat, and third-party channels. Agent teams tell us it’s easy to use and helps them sell more.
Meet a Few of our Clients
Testimonials
Contact Center Tracking and Reporting
Data-based decisions improve productivity
Track pulse contact center solutions store inquiries and keeps them with the guest record. Easily review inquiries with agents to help improve their skills. Powerful reporting tools help you gamify and incentivize your inbound sales team.
Which campaign made the phone ring?
Which marketing campaigns are working, and how well? Track Pulse can tell you. Just add local and toll-free numbers to track specific campaigns. Attach numbers to inboxes and call plans for optimal call or text messaging flow.
Clean reporting improves guest service
Track provides real-time reporting and insights across multiple locations or property management brands. Contact center managers see critical metrics like speed to answer, abandonment rate, conversion rate, handle time and more across inbound and outbound calls.
Data, data, and more data
Are you a data junkie? Or maybe you work for one? Track has you covered. Real-time reporting lets you dig as deep as you want. Our open API also enables custom business intelligence for the enterprise.
Agent Conversion Tools
Better tools = better agents
Track features in-depth, real-time call center and revenue reporting dashboards. Coach and guide your team to convert more callers and deliver dazzling service.
Call scoring and auditing improves performance
Track’s simple tools make it easy to start a coaching and quality assurance program. It’s among the fastest ways to boost agent conversion rates. Our partners at the Kennedy Training Network can provide professional coaching and scoring from the industry’s #1 call center trainer, Doug Kennedy.
A friendly sales competition, anyone?
Modern, customizable dashboards display real-time performance to keep your reservation floor fun and lively. Motivate your team and help them to compete for incentives with Track Pulse’s goal dashboards.
70+ Reports Out of the Box
Get insights into your CRM and Reservations team like never before. Need additional business intelligence?
Track can sync your data with Tableau for further customization and automation.
Sept. 18–20, 2022
Minneapolis, MN
Property management software
Track PMS integrates
Track PMS includes connectivity to many 3rd party apps and has an API for connecting new applications
