Empower and inspire the team behind your most profitable channel
Your direct channel isn’t just bits and bytes. Track Pulse contact center solutions bring the power of data to your inbound sales team to improve performance and delight guests.
Time-saving contact center tools keep your team focused on selling. A unified inbox gives agents a full view into caller data and guest history prior to each phone call, text, email or chat. These detailed insights open the door to upsells and personalized service.
Seven out of every ten inquiries don’t book at first. What would it mean to improve on that? Empower your inbound team to improve conversions, grow revenue, and start each guest’s journey on the perfect note.
Track Pulse is the only hospitality contact center solution that unifies communications across phone, email, SMS, chat, and third-party channels. Agent teams tell us it’s easy to use and helps them sell more.
Meet a Few Track Customers
Working with Rented, Inc. has made me feel like I’ve got a whole new team to work with. They provide us with an entirely new offering to owners and amazing revenue management tools, both of which are key in today’s property management world.
We have been very impressed with how communicative Rented has been, the personability of the team members (Talia, Kristin, Jessica), and the interest Rented has in our company as well. It has been a very pleasurable experience working with people who genuinely care about us as a company.
We are super happy with Rented, Inc.! They do everything for us, the others [automated pricing tool companies] just provide training and we are on our own. We do not have time for daily rate management. They are well worth the price and have made a dramatic difference in our revenues and performance.
We entered 2019 with hotel and vacation rental demand at an all time low. We needed more than a tool, we needed someone to help look at the whole picture. Thankfully, Rented, Inc. was able to close huge gaps within just 2 months.
Rented has more than doubled my revenue in the midst of a pandemic! Unreal!
We are spending far less on marketing than before and yet we are seeing more conversions and return on our investment.
The big thing I love about Track is they’re always future thinking, willing to take advice and see what they can do to improve the system.
Track’s implementation process was very different. The most interesting thing about it was my employees could continue to do their normal job during this entire process.
Track has given us more time to be proactive with our guests and homeowners.
Contact Center Tracking and Reporting
Data-based decisions improve productivity
Track pulse contact center solutions store inquiries and keeps them with the guest record. Easily review inquiries with agents to help improve their skills. Powerful reporting tools help you gamify and incentivize your inbound sales team.
Which campaign made the phone ring?
Which marketing campaigns are working, and how well? Track Pulse can tell you. Just add local and toll-free numbers to track specific campaigns. Attach numbers to inboxes and call plans for optimal call or text messaging flow.
Clean reporting improves guest service
Track provides real-time reporting and insights across multiple locations or property management brands. Contact center managers see critical metrics like speed to answer, abandonment rate, conversion rate, handle time and more across inbound and outbound calls.
Data, data, and more data
Are you a data junkie? Or maybe you work for one? Track has you covered. Real-time reporting lets you dig as deep as you want. Our open API also enables custom business intelligence for the enterprise.
Agent Conversion Tools
Better tools = better agents
Track features in-depth, real-time call center and revenue reporting dashboards. Coach and guide your team to convert more callers and deliver dazzling service.
Call scoring and auditing improves performance
Track’s simple tools make it easy to start a coaching and quality assurance program. It’s among the fastest ways to boost agent conversion rates. Our partners at the Kennedy Training Network can provide professional coaching and scoring from the industry’s #1 call center trainer, Doug Kennedy.
A friendly sales competition, anyone?
Modern, customizable dashboards display real-time performance to keep your reservation floor fun and lively. Motivate your team and help them to compete for incentives with Track Pulse’s goal dashboards.
70+ Reports Out of the Box
Get insights into your CRM and Reservations team like never before. Need additional business intelligence?
Track can sync your data with Tableau for further customization and automation.
Sept. 18–20, 2022
Property management software
Track Pulse and Advanced CRM Integrations
Track PMS includes connectivity to many 3rd party apps and has an API for connecting new applications