Optimize call routing based on skill and ranking
The smartest call centers use intelligent call routing to ensure their guests and customers get to the right person quickly.
Use the powerful routing manager to deliver calls and webchat to agents based on skill. Skill-based routing helps companies deliver better guest experiences by ensuring the right calls go to the right people. If you have newer and more experienced agents available, you may want to lower the ranking on the newer agents first, this allows the calls to be prioritized to the more experienced agents before delivering them to the less experienced.
Meet a Few of our Clients
The big thing I love about Track is they’re always future thinking, willing to take advice and see what they can do to improve the system.
Track’s implementation process was very different. The most interesting thing about it was my employees could continue to do their normal job during this entire process.
Track has given us more time to be proactive with our guests and homeowners.
Track Pulse helps us increase revenue by missing fewer inquiries. The data helped us realize we needed 12 reservations agents to handle all the demand.
Track is very adaptable. It’s made us much more organized in responding to booking inquiries.
The customizations down to the unit level in Track are so much more powerful than our previous PMS.
Track is amazing – it’s helped us simplify our processes and consolidate the number of systems we have to use.
We were looking for was an enterprise solution that would allowed our team to consolidate into one platform. Not only to improve the experience for our guests, but provide an easier to use, single technology solution for our team.
We were operating in over 24 different technologies … There were so many things, you can just imagine the training for an entry-level or any employee, really.
Create and customize menus and call plans in seconds
Easily manage your business operations, menus and call plans across one property or multiple properties. Quickly create menus with built-in IVR functionality.
Track auto-routes callers to the agent they spoke with previously
Reduce caller frustration by automatically routing calls back to the last agent the caller spoke with.
Sept. 18–20, 2022
Property management software
Track PMS integrates
Track PMS includes connectivity to many 3rd party apps and has an API for connecting new applications