Track Pulse

Intelligent Routing/IVR

Route Calls to the Right Agents and Book More Sales

Optimize call routing based on skill and ranking

The smartest call centers use intelligent call routing to ensure their guests and customers get to the right person quickly.

Use the powerful routing manager to deliver calls and webchat to agents based on skill. Skill-based routing helps companies deliver better guest experiences by ensuring the right calls go to the right people. If you have newer and more experienced agents available, you may want to lower the ranking on the newer agents first, this allows the calls to be prioritized to the more experienced agents before delivering them to the less experienced.

Skill-based routing
Call and chat smart routing
Queue prioritization
Auto delivery or manual pickup
Agent stack ranking
Customizable call plans

Meet a Few of our Clients

Testimonials

The big thing I love about Track is they’re always future thinking, willing to take advice and see what they can do to improve the system.

Chad Blankenship

Track’s implementation process was very different. The most interesting thing about it was my employees could continue to do their normal job during this entire process.

Steve Surbaugh

Track has given us more time to be proactive with our guests and homeowners.

Chad Blankenship

Track Pulse helps us increase revenue by missing fewer inquiries. The data helped us realize we needed 12 reservations agents to handle all the demand.

Jen Bambrick

Track is very adaptable. It’s made us much more organized in responding to booking inquiries.

Jonathan Fonvielle

The customizations down to the unit level in Track are so much more powerful than our previous PMS.

Aaron Linfoot

Track is amazing – it’s helped us simplify our processes and consolidate the number of systems we have to use.

Chad Blankenship

We were looking for was an enterprise solution that would allowed our team to consolidate into one platform. Not only to improve the experience for our guests, but provide an easier to use, single technology solution for our team.

Aaron Linfoot

We were operating in over 24 different technologies … There were so many things, you can just imagine the training for an entry-level or any employee, really.

Amy Gaster
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Create and customize menus and call plans in seconds

Easily manage your business operations, menus and call plans across one property or multiple properties. Quickly create menus with built-in IVR functionality.

Track auto-routes callers to the agent they spoke with previously

Reduce caller frustration by automatically routing calls back to the last agent the caller spoke with.

Sept. 18–20, 2022

Minneapolis, MN

Property management software

Track PMS integrates

Track PMS includes connectivity to many 3rd party apps and has an API for connecting new applications

TNS success stories

We Love Seeing Our Customers Succeed

Track platform

Explore Track Pulse

Track Pulse

Call Tracking

Easily measure call-related data to improve service and agent performance
Call Tracking
Track Pulse

Agent Management

Real-time insights that turn order takers into seasoned sales pros
Agent Management
All customer interactions, all in one place
Unified Inbox
We help your sales team reach its full potential
Performance Coaching
Track Pulse

Webchat

Be there when your guests need you
Remote Agent Teams
Track Pulse

Reporting

Clean, beautiful reports without all the hassle
Remote Agent Teams