Optimize call routing based on skill and ranking
The smartest call centers use intelligent call routing to ensure their guests and customers get to the right person quickly.
Use the powerful routing manager to deliver calls and webchat to agents based on skill. Skill-based routing helps companies deliver better guest experiences by ensuring the right calls go to the right people. If you have newer and more experienced agents available, you may want to lower the ranking on the newer agents first, this allows the calls to be prioritized to the more experienced agents before delivering them to the less experienced.
Create and customize menus and call plans in seconds
Easily manage your business operations, menus and call plans across one property or multiple properties. Quickly create menus with built-in IVR functionality.
Track auto-routes callers to the agent they spoke with previously
Reduce caller frustration by automatically routing calls back to the last agent the caller spoke with.
Property management software
Track PMS integrates
Track PMS includes connectivity to many 3rd party apps and has an API for connecting new applications