Many coaches, one team
We provide all of our customers with a dedicated customer success manager. Our highly trained team members help with reservation agent training as a performance coach. We meet frequently to discuss agent performance, review reporting on key performance indicators (KPIs) and ensure our customers are getting the most out of Track and their teams.
Reservation agent training helps your call center team flourish and grow together.
Meet a Few of our Customers
We entered 2019 with hotel and vacation rental demand at an all time low. We needed more than a tool, we needed someone to help look at the whole picture. Thankfully, Rented, Inc. was able to close huge gaps within just 2 months.
Working with Rented, Inc. has made me feel like I’ve got a whole new team to work with. They provide us with an entirely new offering to owners and amazing revenue management tools, both of which are key in today’s property management world.
We are super happy with Rented, Inc.! They do everything for us, the others [automated pricing tool companies] just provide training and we are on our own. We do not have time for daily rate management. They are well worth the price and have made a dramatic difference in our revenues and performance.
Rented has more than doubled my revenue in the midst of a pandemic! Unreal!
We have been very impressed with how communicative Rented has been, the personability of the team members (Talia, Kristin, Jessica), and the interest Rented has in our company as well. It has been a very pleasurable experience working with people who genuinely care about us as a company.
The big thing I love about Track is they’re always future thinking, willing to take advice and see what they can do to improve the system.
We are spending far less on marketing than before and yet we are seeing more conversions and return on our investment.
Track’s implementation process was very different. The most interesting thing about it was my employees could continue to do their normal job during this entire process.
Track has given us more time to be proactive with our guests and homeowners.
Experienced performance coaching
When you work with Track, you receive high-performance coaching and consulting from a dedicated team. Our team includes prior hotel and resort call center managers and revenue optimization professionals. We ensure your team is looking at the correct data, we help to spot positive trends and areas of performance that need fixing.
Exclusive customer webinars by Doug Kennedy of the Kennedy Training Network
Track customers get access to bi-monthly, exclusive webinars provided by the respected industry hospitality sales training leader, Doug Kennedy.
Sept. 18–20, 2022
Property management software
Track PMS integrates
Track PMS includes connectivity to many 3rd party apps and has an API for connecting new applications