Many coaches, one team
We provide all of our customers with a dedicated customer success manager. Our highly trained team members help with reservation agent training as a performance coach. We meet frequently to discuss agent performance, review reporting on key performance indicators (KPIs) and ensure our customers are getting the most out of Track and their teams.
Reservation agent training helps your call center team flourish and grow together.
Meet a Few of our Clients
The big thing I love about Track is they’re always future thinking, willing to take advice and see what they can do to improve the system.
Track’s implementation process was very different. The most interesting thing about it was my employees could continue to do their normal job during this entire process.
Track has given us more time to be proactive with our guests and homeowners.
Track Pulse helps us increase revenue by missing fewer inquiries. The data helped us realize we needed 12 reservations agents to handle all the demand.
Track is very adaptable. It’s made us much more organized in responding to booking inquiries.
The customizations down to the unit level in Track are so much more powerful than our previous PMS.
Track is amazing – it’s helped us simplify our processes and consolidate the number of systems we have to use.
We were looking for was an enterprise solution that would allowed our team to consolidate into one platform. Not only to improve the experience for our guests, but provide an easier to use, single technology solution for our team.
We were operating in over 24 different technologies … There were so many things, you can just imagine the training for an entry-level or any employee, really.
Experienced performance coaching
When you work with Track, you receive high-performance coaching and consulting from a dedicated team. Our team includes prior hotel and resort call center managers and revenue optimization professionals. We ensure your team is looking at the correct data, we help to spot positive trends and areas of performance that need fixing.
Exclusive customer webinars by Doug Kennedy of the Kennedy Training Network
Track customers get access to bi-monthly, exclusive webinars provided by the respected industry hospitality sales training leader, Doug Kennedy.
Sept. 18–20, 2022
Property management software
Track PMS integrates
Track PMS includes connectivity to many 3rd party apps and has an API for connecting new applications