Create beautiful, easy-to-read reports that inform and motivate your sales team
Enterprise resorts, hotels, and hospitality companies use call tracking to ensure quality customer service and to measure key data and performance insights. But reporting results to the sales team or management shouldn’t be an all-day task. That’s where contact center reporting software comes in.
Reporting in Track Pulse is flexible, easy to use and understand, and it looks great. Whether your reporting needs are basic or extend to deep revenue analysis or gamification, you’ll find all the contact center reporting options you need, built-in and ready to go.
Meet a Few of our Clients
The big thing I love about Track is they’re always future thinking, willing to take advice and see what they can do to improve the system.
Track’s implementation process was very different. The most interesting thing about it was my employees could continue to do their normal job during this entire process.
Track has given us more time to be proactive with our guests and homeowners.
Track Pulse helps us increase revenue by missing fewer inquiries. The data helped us realize we needed 12 reservations agents to handle all the demand.
Track is very adaptable. It’s made us much more organized in responding to booking inquiries.
The customizations down to the unit level in Track are so much more powerful than our previous PMS.
Track is amazing – it’s helped us simplify our processes and consolidate the number of systems we have to use.
We were looking for was an enterprise solution that would allowed our team to consolidate into one platform. Not only to improve the experience for our guests, but provide an easier to use, single technology solution for our team.
We were operating in over 24 different technologies … There were so many things, you can just imagine the training for an entry-level or any employee, really.
View real-time insights on demand
Track gives managers and executives access to enterprise-level business intelligence and timely key performance indicators (KPIs). Inclusive of all voice, email, text/SMS and webchat communications, Track’s reporting features help our dedicated customer success team improve your team’s performance while giving you invaluable future insights.
Contact center + CRM reports in one view
See how your contact center, call data, and communication record impact the bottom line. Seeing an increase in abandonment? This may lead to a decrease in one-call resolution and gross conversion rates. What about a decrease in agent productivity? This may lead to a decrease in res-lead rates and reduced outbound revenue.
By combining CRM and revenue data with contact center data, you get a more complete picture of the overall performance of your reservations department.
Measure agent productivity to maintain performance metrics and make better staffing decisions
Ensure your agents are efficiently handling calls. Measure conversation time compared to wrap up time, set benchmarks and optimize workflow to ensure your agents are able to effectively convert calls into reservations and non-booked calls into leads for follow up. Tracking and measuring agent productivity lead to better staffing decisions, lower costs, and improved performance.
See accurate agent conversion and revenue data
Measure accurate conversion data across your team. Track syncs with your PMS and is able to show you one-call conversions as well as total conversions by direction (inbound vs outbound). You can even view source and origin source to understand the full booking journey. Know your best performers at a glance and how to help others improve.
A Guide To Growing Your Vacation Rental
Business in 2022 and Beyond
The desire to grow your business isn’t just about unrealized potential. It’s about opportunity.
The modern hospitality industry is built around digital. Technology isn’t simply a tool you use to get the job done. It’s the backbone of your entire operation, from front-office marketing to back-office owner statements. The more powerful and flexible it is, and the more you understand about how to use it, the bigger your potential upside.
Download our free eBook and learn the secrets of scaling.
Property management software
Track PMS integrates
Track PMS includes connectivity to many 3rd party apps and has an API for connecting new applications