Create beautiful, easy-to-read reports that inform and motivate your sales team
Enterprise resorts, hotels, and hospitality companies use call tracking to ensure quality customer service and to measure key data and performance insights. But reporting results to the sales team or management shouldn’t be an all-day task. That’s where contact center reporting software comes in.
Reporting in Track Pulse is flexible, easy to use and understand, and it looks great. Whether your reporting needs are basic or extend to deep revenue analysis or gamification, you’ll find all the contact center reporting options you need, built-in and ready to go.
View real-time insights on demand
Track gives managers and executives access to enterprise-level business intelligence and timely key performance indicators (KPIs). Inclusive of all voice, email, text/SMS and webchat communications, Track’s reporting features help our dedicated customer success team improve your team’s performance while giving you invaluable future insights.
Contact center + CRM reports in one view
See how your contact center, call data, and communication record impact the bottom line. Seeing an increase in abandonment? This may lead to a decrease in one-call resolution and gross conversion rates. What about a decrease in agent productivity? This may lead to a decrease in res-lead rates and reduced outbound revenue.
By combining CRM and revenue data with contact center data, you get a more complete picture of the overall performance of your reservations department.
Measure agent productivity to maintain performance metrics and make better staffing decisions
Ensure your agents are efficiently handling calls. Measure conversation time compared to wrap up time, set benchmarks and optimize workflow to ensure your agents are able to effectively convert calls into reservations and non-booked calls into leads for follow up. Tracking and measuring agent productivity lead to better staffing decisions, lower costs, and improved performance.
See accurate agent conversion and revenue data
Measure accurate conversion data across your team. Track syncs with your PMS and is able to show you one-call conversions as well as total conversions by direction (inbound vs outbound). You can even view source and origin source to understand the full booking journey. Know your best performers at a glance and how to help others improve.
Property management software
Track Pulse Integrates
Track Pulse includes connectivity to many 3rd party apps and has an API for connecting new applications