Track Pulse

Unified Inbox

Get Your Team on the Same Sheet of Music

Centralize all guest communications in one place

Imagine having your email inquiries, leads, voicemails, text messages, Vrbo and Airbnb messages in one inbox. Not in twelve different browser windows, not pasted into tasks or spreadsheets. Track Pulse contact center lead management software keeps it all together.

Know when, how, and why a guest contacted you. Verify details quickly and easily without multiple searches. It’s all connected to the guest profile.

Meet a Few of our Clients

Testimonials

The big thing I love about Track is they’re always future thinking, willing to take advice and see what they can do to improve the system.

Chad Blankenship

Track’s implementation process was very different. The most interesting thing about it was my employees could continue to do their normal job during this entire process.

Steve Surbaugh

Track has given us more time to be proactive with our guests and homeowners.

Chad Blankenship

Track Pulse helps us increase revenue by missing fewer inquiries. The data helped us realize we needed 12 reservations agents to handle all the demand.

Jen Bambrick

Track is very adaptable. It’s made us much more organized in responding to booking inquiries.

Jonathan Fonvielle

The customizations down to the unit level in Track are so much more powerful than our previous PMS.

Aaron Linfoot

Track is amazing – it’s helped us simplify our processes and consolidate the number of systems we have to use.

Chad Blankenship

We were looking for was an enterprise solution that would allowed our team to consolidate into one platform. Not only to improve the experience for our guests, but provide an easier to use, single technology solution for our team.

Aaron Linfoot

We were operating in over 24 different technologies … There were so many things, you can just imagine the training for an entry-level or any employee, really.

Amy Gaster
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Convert emails and messages into leads

Connect your top channels to your inbox to capture all leads in one place and assign them to agents or sales team members to follow up and close. Track conversion rates and ensure timely follow-up with auto-reminders.

Capture and assign voicemails to convert more bookings

Integrated with Track Pulse, you can capture voicemails, automatically notify key agents or managers, process them as leads and assign them for follow up to ensure conversion. Never miss another booking for lack of information.

Integrated phone system
Follow up assignment
Voice to text transcription
Notifications

Secure messaging and auto responder

Sync up communications with Airbnb and Vrbo/HomeAway from one centralized inbox. Smart auto responders maintain fast response times. Assign follow-up and ensure your guests are able to ask questions and get answers to increase conversions.

Sept. 18–20, 2022

Minneapolis, MN

Property management software

Track PMS integrates

Track PMS includes connectivity to many 3rd party apps and has an API for connecting new applications

TNS success stories

We Love Seeing Our Customers Succeed

Track platform

Explore Track Pulse

Track Pulse

Call Tracking

Easily measure call-related data to improve service and agent performance
Call Tracking
Track Pulse

Agent Management

Real-time insights that turn order takers into seasoned sales pros
Agent Management
Route calls to the appropriate agents to capitalize on strengths
Intelligent Routing/IVR
We help your sales team reach its full potential
Performance Coaching
Track Pulse

Webchat

Be there when your guests need you
Remote Agent Teams
Track Pulse

Reporting

Clean, beautiful reports without all the hassle
Remote Agent Teams