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Our "For the Love of Partnership" guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with Whimstay to discuss their experiences using Track. Introduction Whimstay is the leading vacation rental marketplace for PMCs looking to increase occupancy rates by filling their unsold nights, last minute. Whimstay offers exclusive discounts to travelers on expiring inventory while driving additional revenue. Partnership Briefly describe what your company does. Whimstay is the leading vacation rental marketplace for PMCs looking to increase occupancy rates by filling their unsold nights, last minute. Whimstay offers exclusive discounts to travelers on expiring inventory while driving additional revenue. What is unique about your integration with Track that makes it a best-in-class integration? The high quality of Track’s property managers. How long have you been working with Track? And what is your experience with our growth? We’ve been working with Track for a year now, and our experience with the partnership team has been second to none. Our team’s experience with their technology managers has been best in class. Functionality What services do you provide above and beyond the scope of Track’s PMS? Whimstay offers a dedicated channel for property managers to maximize last-minute inventory and increase occupancy rates. How can Track customers best make use of your services? By listing their last minute inventory (including gap nights and cancellations) on Whimstay. How simple is it to get started with your integration with Track? Simple and seamless. Results How does your solution integrated with Track improve efficiency? Save time? Track improves Whimstay’s efficiency by establishing a direct connection to some of the industry’s best property management companies. How does your solution improve the owner/guest/employee experience? Whimstay helps provide a dedicated channel for selling last minute inventory while maximizing efforts to fill gap nights and cancellations. How have your customers increased revenue or decreased cost with your integration with Track? Property managers have seen an average of 20% increase in last-minute bookings due to listing their properties on Whimstay. Future Any exciting plans you want to share about what you have on the roadmap for 2023? Whimstay plans to roll out 4 new proprietary technology features in the coming year, along with a self-service portal for hosts as well as a knowledge base and new fintech tools. Contact Sales Who do I contact to learn more about using this integration with Track to its fullest potential? Alex Alioto, alex@whimstay.com

Our "For the Love of Partnership" guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with VacayHome Connect to discuss their experiences using Track. Introduction VacayHome Connect is the leading full-service channel manager for vacation rentals. Our suite of services helps property managers drive more bookings and serve their guests, all while keeping them connected to the top distribution sites and exclusive private channels that can’t be accessed anywhere else. Partnership Briefly describe what your company does. VacayHome Connect is the leading full-service channel manager for vacation rentals. Our suite of services helps property managers drive more bookings and serve their guests, all while keeping them connected to the top distribution sites and exclusive private channels that can’t be accessed anywhere else. Functionality What services do you provide above and beyond the scope of Track PMS? Property cluster creation and management Property content management Image tagging Central location for reservations from various channels Dedicated implementation and client success managers with direct lines of contact 24x7 guest services - handling guest inquiries, payment failures, cancellations, failed reservations, and re-accommodations How can Track customers best make use of your services? Use the automated quality control check to identify property content areas in need of improvement to ensure that publishing to channels will be seamless. How simple is it to get started with your integration with Track? After a supplier is added to the system, an automated import of properties and content is triggered. During the property import, a quality control check is done to identify areas that are missing content or areas where existing content can be further improved. This data is compiled on a page, available in the property overview, that reviews the content against various channel’s publishing criteria. The page will also provide suggestions to improve content that will help the overall score on the channel. What data do you use and how often does it synchronize with Track? Availability - Every 15 minutes Rate Plans - Hourly Property Status - 4 times a day Taxes - Once a day - overnight Fees - Once a day - overnight Images - Once a day - overnight Results How does your solution integrated with Track improve efficiency? Save time? When properly set up in Track’s system, the solution would fully automate the import and allow for bulk publishing on various channels. How does your solution improve the owner/guest/employee experience? Solution removes the need for manual loading of properties and content and identifies issues that would prevent the property from being listing on the channel. How have your customers increased revenue or decreased cost with your integration with Track? Each distribution channel presents property managers with unique challenges to the efficient listing of their properties. We relieve our customers of the significant time and costs associated with getting properties onboarded, mapped, optimized, and published. Contact Sales Who do I contact to learn more about using this integration with Track to its fullest potential? Please reach out to Myles Snyderman.

Our "For the Love of Partnership" guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with Hopper to discuss their experiences using Track. Introduction Hopper is an award winning OTA with over 80M captive users in North America and was the most downloaded travel app in 2021. Their Homes/Vacation Rental marketplace launched in Jan 2022. Partnership Briefly describe what your company does. Hopper is an award winning OTA with over 80M captive users in North America and was the most downloaded travel app in 2021. Their Homes/Vacation Rental marketplace launched in Jan 2022. What is unique about your integration with Track that makes it a best-in-class integration? We aim to make this integration best-in-class by focusing on: Frictionless onboarding to ensure PMCs get live and get bookings fast Established processes and communication channels between Track and Hopper to ensure we resolve any issues quick Being transparent, providing impactful, action oriented goals and feedback and developing a mutually beneficial partnership with Track and its customers Building customer-focused products and APIs to delight PMCs and guests Building the best-in-class premier/preferred partner programs to reward and also increase visibility of our top performing PMCs Dedicated support through the PMC and guest journey How long have you been working with Track? And what is your experience with our growth? Track is one of the leading, fastest growing and most innovative PMSs in the VR space used by the most professional PMCs with high quality inventory. This is why we chose them as the first PMS integrations and a foundation connectivity partner and have been working with them since Jan 2022. Functionality What services do you provide above and beyond the scope of Track PMS? Listing on Hopper early will benefit you in the following ways: Headstart in rankings and access to a new and captive app user base: Getting on Hopper now will give your properties a headstart in rankings, conversion and access to our projected 120M+ app users: 80M+ app users who are mostly female, millennial, mobile-first shoppers (ADR - $235 , Booking Window <14 days, LOS 3 nights) 40M+ Capital One users who are high net worth, spend more (ADR ~ $250 and Average Booked Value > $500) and travel frequently Dedicated Account Management Team - Their goal is to optimize, guide, share valuable insights and get you bookings! Priority Feature Access + Fintech products! - Get priority access to PMC-focused and fintech products (e.g. price freeze, cancel for any reason) that have seen record success across Hopper verticals. We plan to introduce these products to our Homes division to reduce traveler anxiety, increase flexibility and ultimately conversion. How can Track customers best make use of your services? By signing up with us and listing your properties on our high performing VR marketplace! The onboarding process is a breeze and you will have dedicated support and resources at your disposal before and after onboarding. How simple is it to get started with your integration with Track? Fill out this sign-up form (will take less than 2 mins) which includes our commercial terms to list on Hopper. Once this is filled and you have enabled your listings to Hopper  in Track, an onboarding specialist will reach out to run sellability checks. You can expect to be live within 1-3 business days. If you want to chat with us before signing up please book some time with John Stokinger our Sr BD Manager here. What data do you use and how often does it synchronize with Track? We have a 2 way API sync that syncs dynamic and static content. Dynamic content is updating almost instantly and static content will be pushed upon the property manager making changes to its listing. Results How does your solution integrated with Track improve efficiency? Save time? Hopper’s integration with Track makes it seamless and much less time consuming than other OTA integrations due to the following reasons: We are Merchant of Record Your optimized listing content is directly pulled from Track We assume your current cancellation policy We use a net-rate commercial model that uses dynamic markups to make you win bookings so reconciliation is easy Guest information is not masked like on other OTAs enabling better communication Onboarding process is quick and hassle free (1-3 days) Dedicated support to ensure you spend less time troubleshooting and focus on your core business How does your solution improve the owner/guest/employee experience? We aim to be a ‘different OTA’ by providing: Access to a new captive, closed user base and high quality bookings Competitive rates to ensure PMC/owners win bookings Seamless processes and connectivity to ensure PMCs can get onboarded fast and can focus on their core business Dedicated support and high level of responsiveness to ensure you are always best positioned for high performance on our platform Having a customer first approach to products for guests and PMCs for e.g. Flexibility for guests and PMCs/owners through our innovative fintech products Being transparent, providing impactful, action oriented data and feedback and developing mutually beneficial SMART goals with our partners A fun, easy to use, and sticky super app How have your customers increased revenue or decreased cost with your integration with Track? Our current PMCs have got access to new users, increased occupancy and got high quality bookings (ADR - $268, AOV - $946, LOS 3.5 nights). Also, by connecting directly through Track, PMCs avoid the cost of 3rd party channel management/middleware solutions. Future Any exciting plans you want to share about what you have on the roadmap for 2023? Capitalizing on our strategic partnerships like Capital one which will provide access to 40M+ captive users who are high net worth, spend more (ADR ~ $250 and Average Booked Value > $500) and travel frequently There will be additional an partnership announcement soon that will bring additional closed user group users (like Capital one) from worldwide known brands PMC-focused fintech products (e.g. [...]

On October 13, 2022, Shelley Warsaw, Partnership Manager at TravelNet Solutions, sat down with Lino Maldonado, President at BeHome247, and Scott Seay, Chief Strategy Officer at VTrips, to discuss the building blocks necessary to scale your vacation rental business. Lino and Scott have led tenured careers in vacation rental management. Both have felt the pains of disparent systems and processes and the gains of collaborating with the right technology to eliminate those everyday issues. Today, BeHome247 is the only complete operations platform on the market that combines smart device control, housekeeping, maintenance workflows, and guest communications from a single dashboard, and is also a certified Track partner. VTrips maintains the honor of being Track's first customer and has successfully used the technology of Track and BeHome247 to scale their vacation rental business across 10 US markets and counting. For 30 minutes, this trio looked under the hood of the vacation rental industry, discussing common pitfalls vacation rental companies, large and small, often make when building their tech stack. One thing is apparent - you need a tech stack. But even more obvious, you need the right tech stack, and it’s not too late to align your technology to your needs, so it's working for you, not against you. In case you missed it, these key takeaways will get you on the right track to increase inventory and expand into new markets without adding headaches and increased payroll expenses. Here’s how. Key Takeaway 1 - Technology is a red ocean. Feed wisely. Lino put it best, “Going 25+ years back; you didn’t have a lot of tech options. The problem with tech today is that you have too many.” It’s a consumption-driven world today, and technology is no different. With limitless tech options promising to integrate with your current systems and solve your problems with flashy graphics and boisterous testimonials, you’re swimming in a saturated market, aka a red ocean. Choosing the right technology for your business can be overwhelming from the start. As operators of vacation rental companies, you understand the hardships you’re trying to solve; that’s the easy part. It’s qualifying the right technology that’s the hard part. As consumers in this red ocean, it’s critical that you don’t chase the shiny lure but rather do your due diligence to qualify the technology. Adding on a bunch of small widgets that solve parts of a problem will make you feel like you’re more efficient, but the problem has likely just moved elsewhere within your process. Look for technology with true integration partners, ideally with systems you already use. If not, the term ‘open API’ is your yellow brick road to integrating your systems with on-the-rise technology in the future. Take BeHome247 and Track. While some of their features overlap, each provides an obvious benefit to vacation rental companies. Their integration allows them to bring a seamless operations, guest, and property management system to customers like VTrips. Key Takeaway 2 - All functionality is critical functionality. When asked for the top two pieces of functionality critical to vacation rental operations, Scott couldn’t pick just two because an effective operations platform is an intricate operations platform, making all functionality critical. Think of your operations platform as a Rube Goldberg chain reaction, where the perfect execution of each event directly impacts the next event. Failure to space the dominos correctly or align the arch so the marble rolls at the right speed will cause the chain reaction to either stop or spiral out of control. This same concept goes for your operations platform. From guests to housekeeping to maintenance and everything in between, the chain reaction of how you handle and move along these events needs to be perfectly timed, spaced, and executed. Easy enough, right? With the right technology, it can be. Tech companies like BeHome247 and Track have created quality and consistency for vacation rental companies. Understanding that all functionality is critical, every facet of your business is met with efficiency, automation, and speed so that you can act on a task at the right time, with the right cadence, to the right team. Key Takeaway 3 - Change is imminent. So be the change. For tech companies, the word ‘change’ is like a mantra. For almost everyone else, change is scary… and imminent. So instead of running from change, be the change. While providing solutions unparalleled to what’s available today, BeHome247 and Track are not stopping there because they know some new enhancement is right around the corner. During this webinar, Lino took the time to explain how he and his team are always thinking about ways to improve their platform, which derives from customer wants and needs. “Flexibility on the back end is key,” states Lino. To give customers the technology they want, your technology needs to be flexible enough to change. As vacation rental operators, when evaluating your tech stack, consider which partners are unwilling to budge. Locking in functionality is a sure sign that change is not on the horizon for them, which may have you contemplating a change yourself. Tech companies that use feedback surveys, vote-up structures on functionality trends, and more are great indicators that they’ll serve up some helpful enhancements you never knew you needed until they arrived. For BeHome247, their methodology is simple: They’re all about putting information at your fingertips, real-time, in a single place, and they work to continue to enhance their platform to do just that. Key Takeaway 4 - EV Chargers are on the rise. In addition to enhancing internal systems, vacation rental companies must stay ahead of new amenities and features desired by their guests. One gaining rapid speed is the need for electric vehicle (EV) chargers on site. While you may think of Tesla when you hear the term ‘electric vehicle,’ almost every major automobile manufacturer offers an EV solution in their lineup of vehicles. And with the rise of electric vehicles on the road came the concept of ‘the last mile’ to their destination: [...]

Our "For the Love of Partnership" guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with Next Pax to discuss their experiences using Track. Introduction NextPax Full-Service Channel Manager is a global travel tech innovator recognized for delivering advanced full two-way connectivity between Track and 100+ global and niche distribution channels. NextPax is Preferred and Premier Connectivity Partner with renowned channels such as Booking.com, Vrbo, TripAdvisor, HomeToGo and many more. Partnership Briefly describe what your company does. NextPax Full-Service Channel Manager is a global travel tech innovator recognized for delivering advanced full two-way connectivity between Track and 100+ global and niche distribution channels. NextPax is Preferred and Premier Connectivity Partner with renowned channels such as Booking.com, Vrbo, TripAdvisor, HomeToGo and many more. What is unique about your integration with Track that makes it a best-in-class integration? NextPax has full content integration with Track that allows you to enable properties on a per channel basis and have them auto build onto the NextPax system and then automatically on the specific distribution channel.  With the channel specific integration, the Property Manager can manage pricing on a per channel basis from within Track. Also, having the per channel connection provides better reporting, accounting and in general makes things more efficient.  NextPax has also fully automated the booking process with Booking.com up to and including failed credit cards & canceling the booking if no payments are received. There is a high degree of customization by channel for fees, policies, price by channel etc. How long have you been working with Track? And what is your experience with our growth? NextPax has been working with Track as a certified partner for 2 years now. The growth has been phenomenal. We work with property managers with thousands of properties to property managers with only a few on Track. Functionality What services do you provide above and beyond the scope of Track PMS? Full two way integration with all major distribution channels such as Booking.com, Expedia, Google Vacation Rentals, HomeToGo, Homes & Villas by Marriott and many more booking channels and listing sites. How can Track customers best make use of your services? Using the Full Service Channel Management services of NextPax you can manage all your distribution through one central company that is there to help you succeed by driving additional bookings in the most efficient way possible. How simple is it to get started with your integration with Track? Once the paperwork is done, you simply need to create the channel credentials for NextPax and then your properties can be auto built onto NextPax within 12 to 24 hours. From there, you will work with your dedicated partner success manager to list your properties on the desired channels What data do you use and how often does it synchronize with Track? Prices and calendar information are synced in real time Other content such as photos, descriptions etc. are synced on a daily basis.  Bookings are pushed into Track within seconds of being made on the channel Results How does your solution integrated with Track improve efficiency? Save time? NextPax will automatically build your properties on the various distribution channels for you and continually sync all data You should rarely if ever need to go to another system to work on properties or anything else. It is NextPax’s philosophy that the most efficient way for you to work is in your PMS. How does your solution improve the owner/guest/employee experience? Accurate data on the booking channel sets the appropriate expectations of the property for the guest. They can book knowing the descriptions, prices, availability etc. are correct. How have your customers increased revenue or decreased cost with your integration with Track? They have increased sales by working on major channels and additional niche or second tier channels. They have done this by working with one central company that drives efficiency and takes care of all the property builds, updates and synchronization for the Property Manager. Future Any exciting plans you want to share about what you have on the roadmap for 2023? Additional channels, messaging APIs with certain channels and overall functionally. Contact Sales Who do I contact to learn more about using this integration with Track to its fullest potential? Send an email to sales@nextpax.com or submit a contact request from our website — https://nextpax.com/contact/

Our "For the Love of Partnership" guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with Safely to discuss their experiences using Track. Introduction Safely is the premier provider of short-term rental protection, offering rigorous guest screening and comprehensive insurance coverage to property managers and homeowners as they grow revenue, reduce risk, and provide a better guest experience. Partnership Briefly describe what your company does. Safely is the premier provider of short-term rental protection, offering rigorous guest screening and comprehensive insurance coverage to property managers and homeowners as they grow revenue, reduce risk, and provide a better guest experience. What is unique about your integration with Track that makes it a best-in-class integration? Safely’s integration with Track allows for seamless guest screening and per-night insurance coverage to be automatically initiated as soon as a reservation is made. The elimination of manual processes allows Track’s large portfolio customers to focus on growth and profitability. How long have you been working with Track? And what is your experience with our growth? Safely and Track first partnered in 2020 and the relationship took off in 2021 when Safely became one of the first Certified Partners and a Platinum Marketing partner. We have seen a lot of adoption with Track’s larger customers as they recognize the many benefits of Safely’s guest screening and insurance program. Functionality What services do you provide above and beyond the scope of Track PMS? Safely offers comprehensive commercial liability insurance, covering a myriad of guest-caused damage as well as bodily injury claims, guest screening, and travel insurance. Our solution makes sure your business, your properties, and your guests are covered before, during and after a reservation. Our guest screening solution helps you legally and objectively identify and decline risky renters. With policies up to $1,000,000 for liability and $10,000 in contents coverage, you’re protected against pets, parties, and stupidity. How can Track customers best make use of your services? Property managers can use Safely to not only protect their homes but to also recruit homeowners and expand direct bookings. Property managers who use Safely increase their business by acquiring new homes and increasing direct bookings. Once you sign up with Safely and select your policy, we connect via the integration and every reservation made through Track will automatically be covered. How simple is it to get started with your integration with Track? Getting started with Safely is very simple, thanks to the integration with Track. You need to make a few decisions on how you will use Safely when you sign up, but once that is done, Safely can begin protecting your reservations within one day. What data do you use and how often does it synchronize with Track? Safely receives Reservation Data, Guest Data, and Property information in order to perform the guest screening and to protect the stay. The data is synchronized 3-4 times per day. Results How does your solution integrated with Track improve efficiency? Save time? The integration improves the operational efficiency of the property manager because they do not have to send reservation reports. Further, the integration allows us to perform guest screening at the time of booking with no additional action required on your part until the results are returned. How does your solution improve the owner/guest/employee experience? Safely was designed to protect the homeowner, guest, and property manager. The homeowner knows that their home and belongings are covered; Guests will be screened, damage will be fixed, and they will have protection if sued. Guests know they won’t be harassed or held liable for minor incidents. Property Managers have the freedom to focus on growing their portfolio and not haggling over claims. All of these benefits eliminate possible friction points between the homeowner, guest and the property manager. How have your customers increased revenue or decreased cost with your integration with Track? Safely’s customers have increased revenue in two ways. First, the property manager is able to pass the cost on to the guest and will earn a margin on every reservation. Second, Safely is an amazing recruiting tool for new homeowners because we answer the questions: “who is staying in my home” and “what happens when something goes wrong." Many of our property managers increase their inventory by 30% in the months that they start using Safely. The property manger saves cost in several ways. Using Safely eliminates the administrative cost with managing deposits.The integration reduces cost because the property manager does not need to send reservation reports on insured stays. Future Any exciting plans you want to share about what you have on the roadmap for 2023? In 2023, Safely plans on releasing new insurance products both in the U.S. and internationally and integrating travel insurance with Track. Contact Sales Who do I contact to learn more about using this integration with Track to its fullest potential? Please reach out to Lui.King@Safely.com to be connected to the right person.

I believe most of us would agree that interpersonal communications is always a challenge, especially for anyone that is married, engaged, or who has a domestic partner, significant other, boyfriend, girlfriend, parent, child, siblings or roommates! (In other words, basically anyone you live with other than a dog, because we all know that dogs are great listeners and never judge.) In the hospitality industry, language can be even more challenging because we are by nature selling an “product” on which the satisfaction is based on the emotional state of the guest we are interacting with. That’s why, in all of our KTN workshops, we include examples of phrases that are often said by staff to guests, along with alternatives that evoke the spirit of hospitality. In my recent webcast for Track Hospitality Software, I shared such examples which focused on reservations conversations our teams are having on the phone and also by way of textual exchanges. Here is a recap. Of course more details and examples are included in the webcast replay below. Examples Relating To Hospitality I’ll have to check on that for you … vs. Allow me to check on that. The first example makes it sound like the guest is imposing on our time. We might as well say “If it wasn’t for all you guests interrupting us, we could get so much more done here.” I’m only just a reservations agent. You’ll have to call.  vs. We have a special team to handle requests such as these. Allow me to transfer you. The first example diminishes our value and makes us sound like we have limited role, whereas the alternative presents having specialized colleagues as an advantage. You’ll have to… vs. May I suggest that you… The first example may feel to some guests as if we are ordering them around, where as the second sounds more polite and helpful. I don’t think so… or I’m pretty sure…  vs. It is… It isn’t… or I’ll find out and let you know. If a guest is calling or sending a question via textual exchanges, chances are they have already checked online and really want a definitive answer. Be prepared to answer frequently asked questions and when you don’t know, there’s nothing wrong with indicating you will research it for them. (In response to the question: “I never got my check-in instructions...”)  You need to check your spam folder… vs. I would be happy to re-send those now while you stay on the line. Sometimes our emails get sent to spam folders. The first example places the blame on them, whereas the alternative offers the most important part, an immediate solution, while still explaining the problem. This happens all the time! vs. I apologize that you’ve experienced this issue. Sure, the problem or issue the guest is encountering may in fact happen frequently due to a temporary operational issue or system glitch, but we do not need to let the guest know this! Examples Relating To Policies and Procedures Sorry, that’s against our policy. vs. Let me check further… (followed by a brief pause or hold, then) In checking further, as it turns out... If you do think it is possible to get approval for a workaround, or if your manager has empowered you to have reasonable flexibility, then you really may need to check further. Otherwise, sometimes even providing a pause to “check further” (wink, wink!) alone shows good will. Then by starting with “As it turns out…” softens the bad news of a final “no.” When you have to say no, it may be helpful to explain that the policy is out of concern for guest safety or security. I’m not showing that request.  Who did you speak with? vs. Let me see what we can work out for you, and I certainly apologize for the misunderstanding. Depending on the tone of voice, the first example could sound as if we are doubting that the guest actually heard that, whereas the second alternative moves on to finding a workable solution. We can’t guarantee that. (Location, early check-in, view,  connecting rooms...) vs. What I can do is… or What we do have available is… The alternative places the focus on alternatives versus limitations. Most guests will understand more than we can be assured of delivering for them; there are reasons for which we cannot guarantee… Examples Relating To Rates, Restrictions And Availability We don’t offer that rate. vs. May I ask what website you’re on? The alternative flushes out the possible real issues. Are they logged-in as an Expedia member and therefore seeing rates that deduct their Expedia loyalty credits?  Are they looking at the website of a random third-party tour operator who they will actually be booking with at their own risk? It then moves the conversation towards the best solution we can offer, which is to book them directly, right now, saving them time and providing other advantages. Do you qualify for any discounts such as AAA, AARP, or Military? or, Does your company or group have a special rate?  vs. Say nothing; it is the buyers job to ask for a discount! While we do want to ask if guests qualify for discounts after they have voiced a rate objection, do not routinely offer or mention discounts at the start of conversations. You can’t get that rate for those dates! It says so in the fine print next to the asterisk.  vs. Our rates are date sensitive. Are your plans flexible? May I check other dates? The alternatives moves the conversation towards a solution. That discount only applies to our BAR rates. vs. The rates I have quoted our lowest available rates for your dates. Many hotels refer to their “regular” rate as BAR (best available rate), yet this industry acronym may baffle some guests. That rate is not available. vs. That rate is sold out. When a promotional offer has previously been open for the dates requested, the term “sold out” conveys [...]

Our "For the Love of Partnership" guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with Rentals United to discuss their experiences using Track. Introduction Rentals United is a leading award-winning global vacation rental channel manager. We take care of all your distribution needs and help you make data-driven decisions to increase your conversions on sales channels. Partnership Briefly describe what your company does. Rentals United is a leading award-winning global vacation rental channel manager. We take care of all your distribution needs and help you make data-driven decisions to increase your conversions on sales channels. What is unique about your integration with Track that makes it a best-in-class integration? With the connection between Rentals United and Track you will have: Fast Channel sync - Our synchronization on average lasts less than 1second. Real time synchronization - With our integration all your rates and reservations are updated in real time. You will see your bookings’ sources and total price will be broken down according to rate type settings Financial overview - Your fees and taxes are mapped according to your Track setup (per client configuration) Easy content and amenities management - Full content is always up to date across all channels, you can also easily map amenities per client and channel. How long have you been working with Track? And what is your experience with our growth? Our partnership has only just begun! Functionality What services do you provide above and beyond the scope of Track PMS? MOST RELIABLE API CONNECTIONS RU channel manager provides the most reliable award-winning API connections and ensures two-way synchronization. WIDE DISTRIBUTION RU connects your properties to 60+ first-class global and niche listing sites and helps you stay visible to the world. DATA INSIGHTS THAT WILL HELP YOU INCREASE YOUR REVENUE We offer all our property managers access to RU Data Studio. This tool helps our property managers to build high-performing listings, with the ability to constantly make adjustments that allow them to rank high on OTAs in a single place. We work with the big OTAs to identify the criteria that listings need to meet in order to rank high, and we can give PMs specific suggestions for improvement based on data. Additional Rentals united features include: Guest communication, guest planner and a quality checker. How can Track customers best make use of your services? RU offers various features to their customers, so in order to make sure they are properly onboarded. We advise that you reach out to our Rentals United Experts, Kate Barnes or Aris Iskandaryan who will be able to help with the distribution strategy and everything you need to know about the platform. If you would like to see how each sales channel works with Rentals united, we also have a help center where you can read about the connections. How simple is it to get started with your integration with Track? Simply reach out to Kate and Aris to get started with Rentals United. What data do you use and how often does it synchronize with Track? See our extensive knowledge base. Results How does your solution integrated with Track improve efficiency? Save time? All our users see qualitative and quantitative improvements in their listings over time. By integrating our channel manager with Track users can gain exposure to global sales channels with minimum effort and less manual work, saving up to 20 hours per week. Additionally, our embedded features also enable them to improve their listing quality on the channels. How does your solution improve the owner/guest/employee experience? Main advantages include: Real time reservations delivery to Track, meaning our clients are avoiding the inconveniences that can happen as a consequence of double bookings, leading to better guest satisfaction. Less manual work for employees due to automatization Price consistency and detailed price breakdown in Track leading to greater transparency How have your customers increased revenue or decreased cost with your integration with Track? Decreased distribution cost and improve ROI forecasting - flat fee per property Save on administrative costs by delivering a correct reservation price breakdown from each channel Increased exposure Fast onboarding to the channels - content push & onboarding support Future Any exciting plans you want to share about what you have on the roadmap for 2023? More channels - constant upgrade of our distribution channels Improved listing quality - more channel specific features available from Rentals United More customisation per channel Improved listing performance - conversion obsession Better insights into your business performance - revenue success reports Smart guest communication with automation Contact Sales Who do I contact to learn more about using this integration with Track to its fullest potential? Kate Barnes - kate.barnes@rentalsunited.com Aris Iskandaryan - aris.iskandaryan@rentalsunited.com

Our "For the Love of Partnership" guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with HomeToGo to discuss their experiences using Track. Introduction HomeToGo is the fastest-growing booking channel for property managers worldwide. We help deliver bookings with characteristics close to the benefits of a direct booking such as access to direct guest communications, ability to use your own cancellation policies, being the merchant of record and more while giving you access to millions of new guests. Partnership Briefly describe what your company does. HomeToGo is the fastest-growing booking channel for property managers worldwide. We help deliver bookings with characteristics close to the benefits of a direct booking such as access to direct guest communications, ability to use your own cancellation policies, being the merchant of record and more while giving you access to millions of new guests. What is unique about your integration with Track that makes it a best-in-class integration? HomeToGo directly integrates with Track, so property managers can handle everything directly in the Track software - meaning there is no additional portal to manage your listings through. Track’s two way synchronization with HomeToGo pulls all your listing information from Track to display accurate pricing, availability and updated listing content. Track offers one of the healthiest integrations with HomeToGo due to Track’s invested capabilities built into their API. How long have you been working with Track? And what is your experience with our growth? HomeToGo has partnered with Track since January 2020 to build a solid partnership that enables property managers to reach high value guests. It’s been phenomenal to see Track’s growth over the past several years to build one of the best property management systems in the industry. As Track continues to scale at an impressive rate, high profile property managers continue to switch to Track. Functionality Explain the unique benefits of HomeToGo for Track Customers. HomeToGo directly integrates with Track allowing property managers to diversify their revenue streams and reach millions of new, high-quality guests. HomeToGo encourages property manager communication directly with their guests by sharing the guests phone number, email address and any additional contact information provided by the guest. HomeToGo provides this information as soon as property managers receive a booking, so property managers can lead the guest experience the way they know best. When property managers receive a booking through HomeToGo, property managers will also act as the merchant of record. This means that HomeToGo will provide the guest’s payment details once you receive a booking, so property managers can process the booking. Lastly, HomeToGo allows property managers to use their own cancellation policies and terms and conditions ensuring full flexibility for property managers. How can Track customers best make use of your services? HomeToGo has the power and reach of a large, international OTA with the characteristics of a direct booking experience with benefits such as direct guest communication by providing guest contact information once you receive a booking, ability to use your own cancellation policies and allowing property managers to be the merchant of record. When property managers list their properties on HomeToGo, they also gain access to the entire HomeToGo Group. How simple is it to get started with your integration with Track? Track customers can connect to HomeToGo by simply completing the connection agreement form linked here and enabling their properties in Track by activating HomeToGo as a channel in Track. Once activated and we see the inventory in the API the HomeToGo onboarding team will take over and have you live within 4 weeks. Results How does your solution improve the owner/guest/employee experience? HomeToGo is a true bridge between property managers and guests. When property managers receive a booking on HomeToGo, the property managers receive full access to the guest’s direct contact information to offer the guest their brand’s guest experience from the very beginning. No extra interfaces or steps needed to manage communication with the guest ensures transparency, saves time and gives property managers the flexibility to lead that guest experience the way they know best. HomeToGo provides property managers full control over their bookings while reaching a broader audience. Our partner, Steve Milo of VTrips shared this statement about HomeToGo: “It’s really impactful for VTrips to have a trusted booking channel on our side to diversify our revenue stream and bring in high quality domestic and international guests. We’ve been really impressed with working with the leadership team at HomeToGo to become a trusted booking channel. The entire HomeToGo team provides adaptable and dedicated support - from tailored cancellation policies to direct guest communication. Most importantly, HomeToGo is acting as a true partner.” How have your customers increased revenue or decreased cost with your integration with Track? In 2022 so far, HomeToGo has an average length of stay of 8 days with an average booking value of $2,100. With HomeToGo’s longer length of stay, Track property managers can reduce their operational costs with fewer turn days. Future Any exciting plans you want to share about what you have on the roadmap for 2023? HomeToGo values feedback from property managers and continuously listens and innovates their feedback to deliver an experience that caters to both property managers and travelers. We aim to be a leading booking channel in the US market and plan to do so by improving our partnership directly with property managers. Contact Sales Who do I contact to learn more about using this integration with Track to its fullest potential? To sign up for HomeToGo, simply complete our connection agreement form linked here or reach out to bryan.boice@hometogo.com for more information.

Our "For the Love of Partnership" guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with Beyond Pricing to discuss their experiences using Track. Introduction Beyond Pricing is a complete revenue management solution for short-term rental managers and owners to get, grow, and keep revenue. Our easy-to-use platform includes a dynamic, demand-driven pricing tool with extensive market data that pairs with OTA distribution and a best-in-class booking engine. Partnership Briefly describe what your company does. Beyond is a complete revenue management solution for short-term rental managers and owners to get, grow, and keep revenue. Our easy-to-use platform includes a dynamic, demand-driven pricing tool with extensive market data that pairs with OTA distribution and a best-in-class booking engine. What is unique about your integration with Track that makes it a best-in-class integration? Beyond and Track customers have access to the full suite of Beyond Pricing features and customizations, including monthly pricing. Track users can also utilize Beyond’s direct booking website and engine, Signal, to boost their direct bookings. How long have you been working with Track? And what is your experience with our growth? Beyond has been integrated with Track for over 5 years now and has been able to see first-hand the impressive growth in features, customizations, and support that Track users can take advantage of. Functionality What services do you provide above and beyond the scope of Track’s PMS? Beyond provides a complete revenue management solution for Track users, including dynamic pricing, direct booking websites, portfolio insights, competitive sets, and market data. How can Track customers best make use of your services? Track customers can utilize all features and customizations within Beyond Pricing, so be sure to check out the Beyond Support center to make sure your listings are properly optimized. Additionally, feel free to reach out to your customer support representative directly for support, as well as our global support team at support@beyondpricing.com. How simple is it to get started with your integration with Track? Track users can easily get started with Beyond by filling out the Connect your Track Account Form. From there, our Implementation Team will help you get your account all set up. What data and how often do you synchronize our data from/to Track? Beyond will sync with Track daily to pull new booking information into Beyond. This information is used to compile listing-level statistics as well as portfolio data that can be viewed in Beyond Insights. This data is incredibly valuable for any sound revenue management strategy. Beyond also sends pricing information for each listing to Track every day. This includes the nightly price, minimum stay information, extra guest fees, check-in and check-out days, and more. Results How does your solution integrated with Track improve efficiency? Save time? Beyond Pricing automatically adjusts nightly prices for individual properties based on market supply and demand. As market and competitive sets change, pricing adjusts accordingly in real time to ensure that rental revenue is maximized. These prices are automatically synced with Track to give users an advanced pricing strategy that saves more time compared to manual pricing. How does your solution improve the owner/guest/employee experience? Listing and portfolio-level reports can be easily exported to share with both owners and employees to help property managers align revenue management strategies with key stakeholders. Individual listings can also be ultra-customized based on owner preferences where necessary. Employees can have different levels of access to the Beyond platform and can easily use Beyond alongside Track in their daily reservation and revenue management tasks. Guests can still access property manager discounts and promotions, as well as competitive pricing in the market in periods of high and low demand. How have your customers increased revenue or decreased cost with your integration with Track? Beyond Pricing has helped every Track customer increase their revenue through higher Average Daily Rates in periods of high demand in the market, as well as lower, competitive rates during low demand periods of the year. Increased efficiencies in price setting and revenue management also help Track and Beyond customers save time for more advanced revenue management strategies that can also help drive additional revenue. Future Any exciting plans you want to share about what you have on the roadmap for 2023? Beyond recently launched a new version of the Insights Dashboard, as well as listing-level competitive sets for property managers to use when analyzing market competitors. Be on the lookout for new revenue management features and products coming in 2023 for property managers, hosts, and owners. Contact Sales Who do I contact to learn more about using this integration with Track to its fullest potential? For current Beyond customers, feel free to reach out to your customer support representative directly for support, as well as our global support team at support@beyondpricing.com. For any sales-related inquiries, please contact bdrs@beyondpricing.com.

Our "For the Love of Partnership" guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with BeHome247 to discuss their experiences using Track. Introduction BeHome247 is the only complete operations platform on the market that combines smart device control, housekeeping and maintenance workflows as well as guest communications from a single dashboard. Learn more at BeHome247.com. Partnership Briefly describe what your company does. BeHome247 is the only complete operations platform on the market that combines smart device control, housekeeping and maintenance workflows as well as guest communications from a single dashboard. Learn more at BeHome247.com. What is unique about your integration with Track that makes it a best in class integration? Our 2-way integration with Track allows property managers to simplify their tech stack by eliminating multiple “widgets” while gaining efficiencies in operations and reducing costs. How long have you been working with Track? And what is your experience with our growth? More than 5 years, but recently became a certified partner with some large, mutual clients such as VTrips and Pristine Properties to name a few.  BH247 is able to scale right along companies with a couple of units to our largest with over 60,000 units in the US. Functionality What services do you provide above and beyond the scope of Track’s PMS? Smart device control and automation would be a key area; Locks, Thermostats, Leak detection, Noise detection, Voice control devices etc…  In other categories such as housekeeping and maintenance workflows, we go deeper into the task and automate each step into the next. How can Track customers best make use of your services? Because we are modular, Track clients are not required to completely convert off of existing point solutions all at once (unless they so choose), we can migrate the smart device, then the status management etc… over time according to their individual need. How simple is it to get started with your integration with Track? Simple.  We were able to recently convert a property manager with over 1100 units in about 10 days inclusive of setup and training! What data and how often do you synchronize our data from/to Track? Depends greatly on the specific function, but we can sync some attributes in real time, others every 15 minutes according to need. Results How does your solution integrated with Track improve efficiency? Save time? It allows you to simplify your operational tech stack down to (2) major components; Track and BH247. This saves you time AND money while gaining efficiencies in areas that today your teams are required to jump in and out of various tech tools to accomplish day to day tasks. BH247 automates much of the moving of data between departments generating more time for your staff to focus on owners, guests and your company culture. How does your solution improve the owner / guest / employee experience? Owners experience more consistent and higher quality property care and cost savings when using utility management. Guests see better quality communication and proactive versus reactive housekeeping and maintenance workflows. Employees love how BH247 keeps them visually in control of many moving parts daily from a single screen and well aligned with all other departments. How have your customers increased revenue or decreased cost with your integration with Track? Yes. Typically we are able to replace 3-4 point solutions (such as housekeeping apps, maintenance apps, device control apps) into a single platform saving money AND duplicate entries back into Track. Our gap night sales program developed over 10 years ago, looks for trapped nights and markets them automatically! Because our system recognizes occupied vs vacant, we can decrease utility cost to owners. Lastly, small leaks can be proactively managed BEFORE they become a major problem for your guest, owner and property. Future Any exciting plans you want to share about what you have on the roadmap for 2023? We recently launched our strategic partnership with electric vehicle charging station company OK2charge which is preparing our industry with the property infrastructure needs to meet the immediate and long term demands for EV charging heading our way! There is a great, new revenue model for property managers while filling this need. Contact Sales Who do I contact to learn more about using this integration with Track to its fullest potential? Our Director of Operations, Ali Lauria, (alauria@behome247.com) is standing by to answer any questions you may have as well as to ensure your integration is a BIG success!

Our "For the Love of Partnership" guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with Breezeway to discuss their experiences using Track. Introduction Breezeway is the leading property care, operations, and messaging platform for vacation rental and hospitality providers. Details at breezeway.io. Partnership Briefly describe what your company does. Breezeway is the leading property care, operations, and messaging platform for vacation rental and hospitality providers. Learn more at breezeway.io What is unique about your integration with Track that makes it a best-in-class integration? Hospitality managers who connect their Track PMS with Breezeway’s operations software are able to easily sync reservation and guest data into Breezeway. This enables Track users to unlock more of their data, to automate property preparation and deliver more client service. Additionally, Breezeway has placed special emphasis on building an integration to push Tasks from Breezeway back into Track, making it much easier to account for service revenue at the end of the month. How long have you been working with Track? And what is your experience with our growth? We started working with Track in February of 2021 and our integration was quickly and widely adopted by the Track user base. Track is a pleasure to work with because it offers a comprehensive property management system built on a modern technology stack. As a result, Breezeway has invested in the Platinum Marketing Package with Track and has attended and invested heavily in the partner conference annually. Functionality What services do you provide above and beyond the scope of Track’s PMS? Automate task scheduling to smartly assign the right job to the right person and at the right time. Gaining full visibility into occupancy and property care needed across your portfolio means you’ll never miss a clean again. Monitor progress and issues in real-time for confidence in property-readiness. Keep your staff and service partners on the same page and focused on completing detailed work.  Customize mobile checklists to ensure your homes meet quality and brand standards. Review and easily access inspection reports to document the condition of key assets in the home, before or after the guest’s stay.  Leverage two-way messaging to deliver more service and better guest experiences. Send text updates on service issues and offer additional services like extended stays. Share detailed owner reports for more trust, higher retention, and better asset management. How can Track customers best make use of your services? Track users who take advantage of the Integration with Breezeway enjoy the benefits of cost savings through improved efficiency and communication within the team and additional service revenue. Alternatives to Breezeway are time-consuming, labor-intensive, and create internal confusion. Breezeway helps operators schedule, assign, and complete detailed work in the field while empowering teams to communicate in real time to understand what is going on across the portfolio. Once the baseline operations are under control, operators often find they have more capacity to upsell ancillary products and services to guests, increasing service revenue. How simple is it to get started with your integration with Track? It’s easy to get started with the Track to Breezeway integration. Simply book time for a Breezeway product demo, and we’ll follow-up to kick-start the process. Once signed-up, we take the time to understand your business and tailor your experience. Getting up to speed takes just a few weeks, and we take a hands-on approach so you’ll have responsive and proactive guidance throughout the implementation process! What data and how often do you synchronize our data from/to Track? We pull properties from your Track account every night, and we’ll get reservation data hourly. You’ll never have to toggle in between systems again. Results How does your solution integrated with Track improve efficiency? Save time? Average of 30 Hours of weekly admin eliminated Automate scheduling to smartly assign the right job to the right person at the right time. Monitor progress in real-time for complete confidence in property-readiness. Gain more control with task timing, GPS tracking, and historical task comparison. Pull reservation, property, and guest info from Track to power your field operations and guest communication. How does your solution improve the owner/guest/employee experience? Send guests welcome messages and in-stay concierge service with Messaging SMS Extend stays, drive more revenue, boost reviews and referrals. Put owners at ease and showcase your value by sharing completed tasks and reports. Equip staff with digital checklists and mobile apps for high-quality work. How have your customers increased revenue or decreased cost with your integration with Track? 50 Clients using the integration 10K Connected Rental properties 192 Property Service tasks facilitated 30 Hours of weekly admin eliminated $37K in labor & Maintenance Costs 95% Increase in Client satisfaction Future Any exciting plans you want to share about what you have on the roadmap for 2023? WhatsApp Spanish integration Push property status SMS Templates and Saved Replies feature for messaging Contact Sales Who do I contact to learn more about using this integration with Track to its fullest potential? Demo request Support Email us at vip@breezeway.io