NEXT25 Conference -
Operations Module
Session Modules:
Fireside Chat Sessions: Behind the Scenes: The Journey of a Support Ticket
Wednesday February 5, 2025
9:00 – 9:40 AM
Join us for a lively Fireside Chat with Track experts from Support and Customer Success as they walk us through “the life of a support ticket.” From the moment a ticket is created to its resolution, our panel will break down the support workflow, explain the collaboration across teams, and clarify what constitutes a “bug” from an engineering standpoint. This interactive session features experts representing Support and Customer Success bringing insights on how they work together to resolve issues efficiently. Perfect for anyone curious about who to contact for help and how their queries are managed behind the scenes!
Hands-On Workshop: Master Your Guest Communications Through Triggers & Automations
Tuesday February 4, 2025
10:00 – 11:30 AM
Uncover the power of Track’s automated messaging tools to make guest communications even easier. This session shows how to set up and customize triggers for important guest interactions, from booking confirmations to follow-up emails. Attendees will learn to enhance guest satisfaction and retention by implementing thoughtful, automated engagement points.
Hands-On Workshop: Help Us, Help You: Identifying Issues and Learn How to Fix Them
Tuesday February 4, 2025
1:00 – 2:30 PM
This interactive session guides attendees through common issues within Track’s tools, empowering them to troubleshoot effectively. With practical examples and expert guidance, users will learn how to resolve issues independently and utilize Track’s support resources, enhancing operational efficiency and reducing downtime.
Peer Perspectives: Continuous Optimization: Innovating Your Business with Track
Tuesday February 4, 2025
3:00 – 3:40 PM
Stay ahead of the curve with strategies for business innovation and optimization. This peer-led discussion will examine the evolution of technology stacks in hospitality over the last five years, highlighting recent advances in Track’s platform that support continuous improvement. Learn how successful companies are adopting these innovations to remain competitive, efficient, and profitable.
Track Hacks: Best Time-Saving Practices: Breaking Free from Operational Ruts
Tuesday February 4, 2025
10:00 – 10:40 AM
Rethink your approach to routine operations and accounting with Track’s time-saving features. This session provides hacks for getting out of time-consuming habits, tackling tasks creatively, and thinking outside the box to improve operational efficiency. Attendees will learn to identify outdated practices and replace them with efficient, simplified workflows.
Track Hacks: Secure Your Systems
Tuesday February 4, 2025
3:00 – 3:40 AM
Stay ahead of cyber threats and protect your business with essential IT security strategies. This session will guide you through best practices for securing passwords, recognizing and avoiding phishing scams, and implementing other key precautions to safeguard your systems. Whether you’re managing sensitive guest data or just want to strengthen your defenses, you’ll leave with actionable tips to keep your digital assets secure.
Track Core: Unlock the Power of APIs: A Beginner's Guide
Wednesday February 5, 2025
9:50 – 10:30 AM
Get ready to dive into the world of APIs! In this session, you’ll discover what APIs are and how they work, decode Track’s API documentation like a pro, and master the basics of Postman to bring your API calls to life. Plus, as time allows, we’ll tackle some hands-on examples to show you just how powerful Track’s API can be!
Module Partners:
