Sales & Contact Center
Resources for Sales and Contact Center Roles
Bring the power of data to your inbound sales team to improve performance and delight guests.
How Track Supports Sales and Contact Centers
Your direct channel isn’t just bits and bytes. Track Pulse contact center solutions bring the power of data to your inbound sales team to improve performance and delight guests.
Time-saving contact center tools keep your team focused on selling. A unified inbox gives agents a full view into caller data and guest history prior to each phone call, text, email or chat. These detailed insights open the door to upsells and personalized service.
Native Sales & Contact Center Features of TrackSuite
Call Tracking & Agent Management
- Use tracking data to direct certain callers to the right agents, such as people they’ve spoken to previously.
- Exceptional call center agent performance metrics let reservation managers focus on customer service and high-performance sales.
Unified Communications & Webchat
- Keep all your correspondence together. Know when, how, and why a guest contacted you.
- Verify details quickly and easily without multiple searches. It’s all connected to the guest profile.
- Webchat engages with customers with a live agent or a bot system that can respond automatically to common questions. Increase bookings, improve customer satisfaction, and decrease inbound non-reservation calls.
Intelligent Call Routing
- Intelligent call routing ensures guests and customers get to the right person quickly.
- Deliver calls and webchat to agents based on skill. Skill-based routing helps companies deliver better guest experiences by ensuring the right calls go to the right people.
Reporting & Performance Coaching
- Reporting in TrackPulse is flexible, easy to use, understandable, and looks great. Deep revenue analysis or gamification are built-in and ready to go.
- Reservation agent training helps your call center team flourish and grow together.
- Our highly trained team helps coach your reservation agents. We meet frequently to discuss agent performance, review reporting on key performance indicators (KPIs), and more.