TrackPMS: Guest Communications Just Got Even Better
Track Product Updates
Connect with Guests Everywhere They Are!
We’re thrilled to announce some powerful new features for your Guest Communications platform, designed to make managing your guest interactions smoother and more efficient than ever. Get ready to enhance your workflows and keep your guests happy, which will lead to loyal customers and repeat bookings!
Read all about it below and sign up for the Product Insights Workshop later this month.
TrackPMS: Vrbo Messaging
You’re already masters of communication on Airbnb, and now we’re bringing that same seamless experience to your Vrbo conversations! No more juggling multiple platforms or manually copying messages. Respond to your Vrbo guests directly within your Guest Communications, just like you do with Airbnb. It’s all about keeping your guest conversations flowing in one familiar place, which will lead to faster responses and satisfied guests who are more likely to book with you again.
TrackPMS: Consolidated Email Messaging
Our enhanced Email Messaging feature now allows you to manage your guest email correspondence directly within Track – from post-booking inquiries to post-stay follow-ups. This means a complete history of every guest interaction, right where you need it, fostering clearer communication and a stronger guest relationship that encourages repeat bookings.
“Track gives us centralized visibility into every message, whether it came through Airbnb, Vrbo, or direct.
TrackPMS: Smarter Auto Responder
Imagine your guests getting instant, helpful replies even when you’re off the clock. Our enhanced Auto Responder, now a fully integrated part of your Guest Communications platform, makes this a reality! This feature automatically replies to inquiries from Airbnb and email, ensuring your guests always feel heard. Your business never sleeps, and now, neither does your guest communication, which will lead to guests feeling valued and attended to.
