TrackPulse
Contact Center Software With a Pulse
A properly-equipped direct sales team can make or break a guest’s experience with your brand. TrackPulse contact center solutions bring the power of data to your agents to improve performance and delight guests.
Power to the Salespeople
Record, organize, and review inquiries with ease. Help agents improve their skills through reports like speed to answer, abandonment rate, conversion rate, and handle time. These detailed insights foster the growth, confidence, and upsell ability of your sales team.
TrackPulse Features
Get StartedCall Tracking
Easily measure call-related data to improve service and agent performance
Agent Management
Real-time insights to train, improve, and empower agents
Unified Communications Inbox
All customer interactions, all in one place
Intelligent Routing with IVR
Route calls to the appropriate agents to capitalize on strengths
Performance Coaching
We help your sales team reach its full potential
Webchat
Accommodate guests who prefer to chat
Reporting
Clean, beautiful reports without all the hassle
Reservation Quick View
Reservationists can quickly access guest reservations via hyperlink from TrackPulse without having to log into TrackPMS
Frequently Asked Questions
With our call center solution, you can drive outbound sales efforts with performance insights like conversion tracking, status trackers, and productivity. Utilize coaching sessions to key in on metrics that move the needle.
Save leads, automatic reminders for follow ups, automated email responses to improve efficiencies. With contact/CRM integration, voice-to-text transcription, and searchability, campaigns can be deployed in no time.
Teams that utilize anywhere from three to five reservationists up to hotel-style sales staffs are a great fit! Basically, TrackPulse is most valuable with a dedicated reservation department.
Guest services teams can use the system to work with customers who have not yet arrived and those who are in-house already. In addition, teams can access TrackPulse via a desk phone, laptop with headset — from any location.
