For the Love of Partnership: VacayHome Connect

Our “For the Love of Partnership” guest blog series will help you get to know our technology partners a bit better. Shelley Warsaw, partner relationship manager at TNS, sat down recently with VacayHome Connect to discuss their experiences using Track.

VacayHome Connect is the leading full-service channel manager for vacation rentals. Our suite of services helps property managers drive more bookings and serve their guests, all while keeping them connected to the top distribution sites and exclusive private channels that can’t be accessed anywhere else.VacayHome Connect is the leading full-service channel manager for vacation rentals. Our suite of services helps property managers drive more bookings and serve their guests, all while keeping them connected to the top distribution sites and exclusive private channels that can’t be accessed anywhere else.

• Property cluster creation and management
• Property content management
• Image tagging
• Central location for reservations from various channels
• Dedicated implementation and client success managers with direct lines of contact
• 24×7 guest services – handling guest inquiries, payment failures, cancellations, failed reservations, and re-accommodations

Use the automated quality control check to identify property content areas in need of improvement to ensure that publishing to channels will be seamless.After a supplier is added to the system, an automated import of properties and content is triggered. During the property import, a quality control check is done to identify areas that are missing content or areas where existing content can be further improved. This data is compiled on a page, available in the property overview, that reviews the content against various channel’s publishing criteria. The page will also provide suggestions to improve content that will help the overall score on the channel.

• Availability – Every 15 minutes
• Rate Plans – Hourly
• Property Status – 4 times a day
• Taxes – Once a day – overnight
• Fees – Once a day – overnight
• Images – Once a day – overnight

When properly set up in Track’s system, the solution would fully automate the import and allow for bulk publishing on various channels.Solution removes the need for manual loading of properties and content and identifies issues that would prevent the property from being listing on the channel.Each distribution channel presents property managers with unique challenges to the efficient listing of their properties. We relieve our customers of the significant time and costs associated with getting properties onboarded, mapped, optimized, and published.Please reach out to Myles Snyderman.