Integrate sales and marketing to
grow direct bookings and build loyalty
Digital tools, new channels, and market shifts have changed the game for independent hotels and resorts. It’s never been easier to get in front of new potential guests. But good hotel management software isn’t getting any cheaper, and rate pressure is shrinking your margins.
It’s never been more important to grow your direct business.
Our 20+ years of managing resortsandlodges.com has honed our digital marketing game. Hospitality Hub connects your front- and back-office operations through a best-in-class CRM. Finally, our enterprise-class tools and deep expertise in growth make us the ideal partner for hotels and resorts ready to invest in their most profitable channel.
Meet a Few of our Customers
Testimonials
Contact Center Software
Capture, convert, and upsell more direct leads
Your direct channel isn’t just bits and bytes. Track Pulse brings the power of data to your inbound sales team to improve performance and delight guests. Record, organize, and review inquiries with ease. Help agents improve their skills through metrics like speed to answer, abandonment rate, conversion rate, and handle time.
Seven out of every ten inquiries don’t book the first time out. Our goal is to help you improve on that. Empower your inbound team to improve conversions, grow revenue, and start each guest’s journey on the perfect note.
Track Pulse is the only hospitality contact center solution that unifies communications across phone, email, SMS, chat, and third-party channels. Agent teams tell us it’s easy to use and helps them sell more.
Hospitality CRM
One CRM to rule them all
How long ago were your guest records created? Maybe your list began as a spreadsheet on a back-office computer or a Rolodex on the boss’ desk. Over the years, it got entered into the CRM-du-jour, which may not have “talked” to your PMS.
The result? Disparate systems that kind-of work but don’t do everything you want or maybe even what you really need.
We built a hospitality CRM just for you.
Consolidate lead data, then drive targeted messaging or campaigns through segmentation. All data and guest activity stays with the guest profile, “traveling” seamlessly throughout the system.
Digital Marketing Services
Master the digital links in the booking chain
Technology can transform how hospitality works. Digital tools put immense power at your fingertips. But your web marketing game is only as good as your strategy and expertise in digital marketing.
Hospitality pros don’t always have a grounding in digital marketing. Some hire agencies, but many try to do it on their own. Our pricing puts digital marketing support within the reach of most property management companies.
Here, everyone is equal. Smaller operations have all the same tools and tactics available to big hotels and resorts. That levels the playing field, but the game is yours to learn.
Whether you need help with strategy, campaigns, or just need to know what’s working, we can help.
