Track Pulse

Agent Management

Class-Leading Insights That Turn Agents into Sales Pros

Empower the sales team behind your most profitable channel

The days of reservation agents being order takers is gone. Top-performing reservation teams are outbound revenue generating masters. Exceptional call center agent performance metrics let reservation managers focus on customer service and high-performance sales.

Track Pulse empowers many of the best performing reservation teams at premier hospitality companies throughout North America.

Meet a Few of our Clients

Testimonials

The big thing I love about Track is they’re always future thinking, willing to take advice and see what they can do to improve the system.

Chad Blankenship

Track’s implementation process was very different. The most interesting thing about it was my employees could continue to do their normal job during this entire process.

Steve Surbaugh

Track has given us more time to be proactive with our guests and homeowners.

Chad Blankenship

Track Pulse helps us increase revenue by missing fewer inquiries. The data helped us realize we needed 12 reservations agents to handle all the demand.

Jen Bambrick

Track is very adaptable. It’s made us much more organized in responding to booking inquiries.

Jonathan Fonvielle

The customizations down to the unit level in Track are so much more powerful than our previous PMS.

Aaron Linfoot

Track is amazing – it’s helped us simplify our processes and consolidate the number of systems we have to use.

Chad Blankenship

We were looking for was an enterprise solution that would allowed our team to consolidate into one platform. Not only to improve the experience for our guests, but provide an easier to use, single technology solution for our team.

Aaron Linfoot

We were operating in over 24 different technologies … There were so many things, you can just imagine the training for an entry-level or any employee, really.

Amy Gaster
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Inspire your reservation team to higher performance

More than 70% of reservation inquiries typically don’t book on the first call. This equals millions in lost revenues. Track empowers your team to improve inbound conversions, capture booking opportunities. Add outbound revenue with an integrated, one-screen dashboard that is easy to use and fast to implement.

Track agent performance with real-time insights to leverage and coach

Reservation managers love Track for its in-depth, real-time call center agent performance metrics. They rely on conversion reports for individual performance and regret/denial reporting to understand why people aren’t booking. They can set goals and objectives and run coaching sessions for 1:1 feedback.

Conversion tracking
Automated compliance
Agent status tracker
Call metrics detail
Agent productivity
Skill-based ranking
One-call resolution

Manage inside and remote agents with ease

Track is a true cloud application. Unlike other solutions in the market, it does not require downloading and remote access for remote agents. Agents are able to log in from anywhere via landline phone, cell phone, or, if need be, they can plug a headset directly into the computer and take calls through the browser. No matter where you are, you can access Track and take calls with ease.

Save money
Take calls from anywhere
Widen your hiring base
Manager dashboard for total view

Smooth Scaling

A Guide To Growing Your Vacation Rental
Business in 2022 and Beyond

The desire to grow your business isn’t just about unrealized potential. It’s about opportunity. 

The modern hospitality industry is built around digital. Technology isn’t simply a tool you use to get the job done. It’s the backbone of your entire operation, from front-office marketing to back-office owner statements. The more powerful and flexible it is, and the more you understand about how to use it, the bigger your potential upside.

Download our free eBook and learn the secrets of scaling.

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Explore Track Pulse

Track Pulse

Call Tracking

Easily measure call-related data to improve service and agent performance
Call Tracking
All customer interactions, all in one place
Unified Inbox
Route calls to the appropriate agents to capitalize on strengths
Intelligent Routing/IVR
We help your sales team reach its full potential
Performance Coaching
Track Pulse

Webchat

Be there when your guests need you
Remote Agent Teams
Track Pulse

Reporting

Clean, beautiful reports without all the hassle
Remote Agent Teams