Track Pulse

Agent Management

Class-Leading Insights That Turn Agents into Sales Pros

Empower the sales team behind your most profitable channel

The days of reservation agents being order takers is gone. Top-performing reservation teams are outbound revenue generating masters. Exceptional call center agent performance metrics let reservation managers focus on customer service and high-performance sales.

Track Pulse empowers many of the best performing reservation teams at premier hospitality companies throughout North America.

Inspire your reservation team to higher performance

More than 70% of reservation inquiries typically don’t book on the first call. This equals millions in lost revenues. Track empowers your team to improve inbound conversions, capture booking opportunities. Add outbound revenue with an integrated, one-screen dashboard that is easy to use and fast to implement.

Track agent performance with real-time insights to leverage and coach

Reservation managers love Track for its in-depth, real-time call center agent performance metrics. They rely on conversion reports for individual performance and regret/denial reporting to understand why people aren’t booking. They can set goals and objectives and run coaching sessions for 1:1 feedback.

Conversion tracking
Automated compliance
Agent status tracker
Call metrics detail
Agent productivity
Skill-based ranking
One-call resolution

Manage inside and remote agents with ease

Track is a true cloud application. Unlike other solutions in the market, it does not require downloading and remote access for remote agents. Agents are able to log in from anywhere via landline phone, cell phone, or, if need be, they can plug a headset directly into the computer and take calls through the browser. No matter where you are, you can access Track and take calls with ease.

Save money
Take calls from anywhere
Widen your hiring base
Manager dashboard for total view

Latest Track Platform Insights

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Explore Track Pulse

Track Pulse

Call Tracking

Easily measure call-related data to improve service and agent performance
Call Tracking
All customer interactions, all in one place
Unified Inbox
Route calls to the appropriate agents to capitalize on strengths
Intelligent Routing/IVR
We help your sales team reach its full potential
Performance Coaching
Track Pulse


Be there when your guests need you
Remote Agent Teams
Track Pulse


Clean, beautiful reports without all the hassle
Remote Agent Teams