Track Pulse

Intelligent Routing/IVR

Route Calls to the Right Agents and Book More Sales

Optimize call routing based on skill and ranking

The smartest call centers use intelligent call routing to ensure their guests and customers get to the right person quickly.

Use the powerful routing manager to deliver calls and webchat to agents based on skill. Skill-based routing helps companies deliver better guest experiences by ensuring the right calls go to the right people. If you have newer and more experienced agents available, you may want to lower the ranking on the newer agents first, this allows the calls to be prioritized to the more experienced agents before delivering them to the less experienced.

Skill-based routing
Call and chat smart routing
Queue prioritization
Auto delivery or manual pickup
Agent stack ranking
Customizable call plans

Create and customize menus and call plans in seconds

Easily manage your business operations, menus and call plans across one property or multiple properties. Quickly create menus with built-in IVR functionality.

Track auto-routes callers to the agent they spoke with previously

Reduce caller frustration by automatically routing calls back to the last agent the caller spoke with.

Property management software

Track PMS integrates

Track PMS includes connectivity to many 3rd party apps and has an API for connecting new applications

Track platform

Explore Track Pulse

Track Pulse

Call Tracking

Easily measure call-related data to improve service and agent performance
Call Tracking
Track Pulse

Agent Management

Real-time insights that turn order takers into seasoned sales pros
Agent Management
All customer interactions, all in one place
Unified Inbox
We help your sales team reach its full potential
Performance Coaching
Track Pulse


Be there when your guests need you
Remote Agent Teams
Track Pulse


Clean, beautiful reports without all the hassle
Remote Agent Teams