Call Center Tracking for Reservation Agent Coaching

The first step in improving direct sales performance

Enterprise resorts, hotels, and hospitality companies use call center tracking to ensure quality customer service and to measure key data and performance insights. The performance of your reservations team directly affects revenue, so it pays to be on top of it.

Track Pulse’s call center tracking features bring real-time data to the call center that improves your team’s performance. You can even use tracking data to direct certain callers to the right agents, such as people they’ve spoken to in the past.

Quickly access detailed call logs and call data

Manage access to call logs with custom user controls. Quickly search and filter to find calls, listen to recordings and see communication history. All calls can be attached to a contact or customer profile for reference.

Unlike other systems that automatically purge your data after 90 days, Track allows you to keep your recordings saved for a year or more. This can be very useful when dealing with customer complaints or disputes, and with employee training.

Inbound / outbound recording

Contact / CRM integration

Filter by agent / campaign

Unlimited storage

Searchable logs

Call details

Easy call playback

Voice to text transcription

Easily search, add and manage numbers

Easily search, add, and manage as many local and toll-free tracking numbers as you want. All numbers are instantly available for use and work for voice and text messaging. Assign numbers to campaigns, call plans, menus, and queues and be live in minutes.

Toll-free and local

International

Post check-out

Port numbers into Track

Voice and text enabled

Instant access

Twilio integration

Assign to campaigns

Only pay for what you use

Get key, real-time contact center performance insights

Managing your contact center and reservations team without real-time performance insights is like flying blind. In order to optimize your performance and decrease lost efficiency and revenue, it requires accurate data in real-time dashboards that are easy to read, fast to run, and customizable to your needs.

Track provides business intelligence for all levels, from agents to managers and corporate ownership across multiple brands and properties.