Track Pulse

Call Tracking

Real-time Call Metrics That Improve Service and Speed

The first step in improving direct sales performance

Enterprise resorts, hotels, and hospitality companies use call center tracking to ensure quality customer service and to measure key data and performance insights. The performance of your reservations team directly affects revenue, so it pays to be on top of it.

Track Pulse’s call center tracking features bring real-time data to the call center that improves your team’s performance. You can even use tracking data to direct certain callers to the right agents, such as people they’ve spoken to in the past.

Meet a Few of our Clients

Testimonials

The big thing I love about Track is they’re always future thinking, willing to take advice and see what they can do to improve the system.

Chad Blankenship

Track’s implementation process was very different. The most interesting thing about it was my employees could continue to do their normal job during this entire process.

Steve Surbaugh

Track has given us more time to be proactive with our guests and homeowners.

Chad Blankenship

Track Pulse helps us increase revenue by missing fewer inquiries. The data helped us realize we needed 12 reservations agents to handle all the demand.

Jen Bambrick

Track is very adaptable. It’s made us much more organized in responding to booking inquiries.

Jonathan Fonvielle

The customizations down to the unit level in Track are so much more powerful than our previous PMS.

Aaron Linfoot

Track is amazing – it’s helped us simplify our processes and consolidate the number of systems we have to use.

Chad Blankenship

We were looking for was an enterprise solution that would allowed our team to consolidate into one platform. Not only to improve the experience for our guests, but provide an easier to use, single technology solution for our team.

Aaron Linfoot

We were operating in over 24 different technologies … There were so many things, you can just imagine the training for an entry-level or any employee, really.

Amy Gaster
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Quickly access detailed call logs and call data

Manage access to call logs with custom user controls. Quickly search and filter to find calls, listen to recordings and see communication history. All calls can be attached to a contact or customer profile for reference.

Unlike other systems that automatically purge your data after 90 days, Track allows you to keep your recordings saved for a year or more. This can be very useful when dealing with customer complaints or disputes, and with employee training.

Inbound / outbound recording
Contact / CRM integration
Filter by agent / campaign
Unlimited storage
Searchable logs
Call details
Easy call playback
Voice to text transcription

Easily search, add and manage numbers

Easily search, add, and manage as many local and toll-free tracking numbers as you want. All numbers are instantly available for use and work for voice and text messaging. Assign numbers to campaigns, call plans, menus, and queues and be live in minutes.

Toll-free and local
International
Post check-out
Port numbers into Track
Voice and text enabled
Instant access
Twilio integration
Assign to campaigns
Only pay for what you use

Get key, real-time contact center performance insights

Managing your contact center and reservations team without real-time performance insights is like flying blind. In order to optimize your performance and decrease lost efficiency and revenue, it requires accurate data in real-time dashboards that are easy to read, fast to run, and customizable to your needs.

Track provides business intelligence for all levels, from agents to managers and corporate ownership across multiple brands and properties.

Fast, accurate reporting
Built for large-scale datasets
Advanced business intelligence
Custom reporting options
Real-time
Easy and visually appealing
One or many locations
Tableau integration

Sept. 18–20, 2022

Minneapolis, MN

Property management software

Track PMS integrates

Track PMS includes connectivity to many 3rd party apps and has an API for connecting new applications

TNS success stories

We Love Seeing Our Customers Succeed

Track platform

Explore Track Pulse

Track Pulse

Agent Management

Real-time insights that turn order takers into seasoned sales pros
Agent Management
All customer interactions, all in one place
Unified Inbox
Route calls to the appropriate agents to capitalize on strengths
Intelligent Routing/IVR
We help your sales team reach its full potential
Performance Coaching
Track Pulse

Webchat

Be there when your guests need you
Remote Agent Teams
Track Pulse

Reporting

Clean, beautiful reports without all the hassle
Remote Agent Teams