Is Your Tech Stacked Against You?
On October 13, 2022, Shelley Warsaw, Partnership Manager at TravelNet Solutions, sat down with Lino Maldonado, President at BeHome247, and Scott Seay, Chief Strategy Officer at VTrips, to discuss the building blocks necessary to scale your vacation rental business. Lino and Scott have led t…
The Language of Hospitality: Reservations Sales Edition
I believe most of us would agree that interpersonal communications is always a challenge, especially for anyone that is married, engaged, or who has a domestic partner, significant other, boyfriend, girlfriend, parent, child, siblings or roommates! (In other words, basically anyone you live…
How To Turn Inbound Reservations Calls Into Outbound Direct Sales Opportunities
Before we delve into this month’s topic, consider this question: what is the cost of a voice inquiry? Think about the direct "hard" costs such as, pay-per-click ads, email campaigns, retargeting efforts on Google, and the commissions spent to have a "billboard" presence on OTA’s. Then o…
12 Steps To Reclaim Your Spirit of Hospitality From The Grasp Of Cynicism
In recent weeks, I've conducted training for a broad range of both hotels and vacation rental companies. it is very evident that the summer of 2022 has been yet another stressful period for the frontline staff of the lodging industry.
There are several universal reasons for the added stress…
Best Habits For Selling Travel Insurance
These days, most vacation rental companies and many destination resorts offer travel insurance, especially those who require large deposits or full pre-payment, with restrictive cancellation policies requiring 30 or more days out to receive any refund.
The good news is that travel insurance…
Webinars
.vc_custom_1419240516480{background-color: #f9f9f9 !important;}Webinar Replay: Using Guest Screening and Insurance to Recruit HomeownersRead moreWebinar Replay: Brand Means BusinessRead moreWebinar Replay: Rate Strategy Plus Robust Data Managing for All SeasonsRead moreWebinar Replay: Using th…
Webinar Highlights: Train Your Team To Overcome Flooded Inboxes
Those of us who have worked in the lodging industry may fondly remember "The Good Old Days" when, at least as we remember it, our work lives were much less stressful because we didn’t have to deal with email! Yet like all memories, we tend to forget the bad parts of work back then! True, …
Webinar Highlights: Train Your Guest Services Team To Stop The ‘Full Refund Scammers’
Train Your Guest Services Team To Stop The "Full Refund Scammers"
As I make the rounds conducting hospitality and guest service excellence training workshops every month, the topic of what I call "full refund scammers" is certain to come up. Over the years I have always tried to redirect th…
Webinar Highlights: The Top 5 QUESTions Your Reservations Team Should Be Asking In 2022
Are You Ready To Make 2022 The BEST Year Ever For Your Hotel or VRM Co.? If so, it is not going to be easy. As we look ahead to the coming year, nothing is certain. Well, actually one thing actually is certain: there will be continued disruption in the lodging industry!
One small but import…
Webinar Highlights: Quoting Higher Rates And Overcoming Rate Restrictions For 2022
Although this topic is always relevant, it is especially important right now for most resorts and for virtually all vacation home rental companies where historically high demand is fueling significant rate increases. Across all segments of lodging, increasingly sophisticated pace tracking a…
