12 Steps To Reclaim Your Spirit of Hospitality From The Grasp Of Cynicism
In recent weeks, I've conducted training for a broad range of both hotels and vacation rental companies. it is very evident that the summer of 2022 has been yet another stressful period for the frontline staff of the lodging industry.
There are several universal reasons for the added stress…
The Switch to Google Analytics 4 Draws Near
Saturday, July 1, 2023, will forever change how website analytics work. By now, you’ve likely seen the hair-raising alert atop your Google Analytics account: “Universal Analytics will no longer process new data in standard properties beginning July 1, 2023. Prepare now by setting up and switchin…
3 Ways to Grow Your Business on Expedia and Booking.com
Track and Atlas have many software integration partners and direct connections, but there are many instances where we connect or partner with third party vendors to ensure our customers receive best-in-class products and services.
We’ve built a robust partner ecosystem that addresses possible p…
Webinar Highlights: Train Your Team To Overcome Flooded Inboxes
Those of us who have worked in the lodging industry may fondly remember "The Good Old Days" when, at least as we remember it, our work lives were much less stressful because we didn’t have to deal with email! Yet like all memories, we tend to forget the bad parts of work back then! True, …
Webinar Highlights: Train Your Guest Services Team To Stop The ‘Full Refund Scammers’
Train Your Guest Services Team To Stop The "Full Refund Scammers"
As I make the rounds conducting hospitality and guest service excellence training workshops every month, the topic of what I call "full refund scammers" is certain to come up. Over the years I have always tried to redirect th…
Webinar Highlights: The Top 5 QUESTions Your Reservations Team Should Be Asking In 2022
Are You Ready To Make 2022 The BEST Year Ever For Your Hotel or VRM Co.? If so, it is not going to be easy. As we look ahead to the coming year, nothing is certain. Well, actually one thing actually is certain: there will be continued disruption in the lodging industry!
One small but import…
Track and Beyond: Navigating The Future Of Short-Term Rentals With Revenue Management Platforms
With constant change and growing competition, one must stay ahead of the curve by being proactive with their pricing strategy to increase revenue and occupancy.
In this webinar with Alline Arguelles, President from Exceptional Stays, Matt Renner, Principal Solution Consultant from Tr…
Webinar Highlights: Quoting Higher Rates And Overcoming Rate Restrictions For 2022
Although this topic is always relevant, it is especially important right now for most resorts and for virtually all vacation home rental companies where historically high demand is fueling significant rate increases. Across all segments of lodging, increasingly sophisticated pace tracking a…
Track Webinar: Dynamic Fee Strategies To Increase Net Operating Profit
Narrowing margins and rate pressure don't leave much wiggle room to deal with market fluctuations. Fees can be a vital revenue source, but how do you structure them? Should they be applied across the board? Do you bundle them?
In this webinar, Matt Renner, Track Solutions Consultant, will u…
Track Webinar: How To Set Up The Top Track Triggers And Automations
Track vacation rental software takes many day-to-day tasks off your plate through powerful automations, opening up more time to grow your business and tackle those back-burner projects like hiring, process improvements, and the occasional day off.
If you feel like more of a juggler than a p…