Resort Reservations: What To Say When The Phones Start Ringing Again Shortly!
Wow, what a wild two months that resort reservations sales agents have endured. Agents were the first to feel the impact of the COVID19 pandemic, as suddenly a tsunami of cancellation calls and emails flooded the phone lines and inboxes. How painful it must have been to watch hard-fought bookings cancel and to see the flow of revenue change direction. Even more so, this team endured difficult conversations about the fine print of cancellation terms and travel insurance. Next, it was surely hard to watch as co-workers from operations were furloughed or laid off. Now, here in late April, …
